Floor Manager, FOH - Midway Diner
Join Our Team!
Midway Diner is looking for an experienced, hospitality-driven Front of House Floor Manager to lead our service team and create exceptional guest experiences every day.
This is a hands-on leadership role for someone who loves being on the floor, coaching team members, solving problems, and setting the standard for hospitality. You'll lead by example, support the front-of-house team, and ensure every guest feels welcomed, cared for, and eager to return.
If you're passionate about developing people, creating a positive culture, and delivering outstanding service, we'd love to meet you.\
What You'll Do
- Lead the front-of-house team by setting the standard for hospitality and guest service.
- Create a welcoming, positive, and guest-focused environment for both guests and team members.
- Oversee daily front-of-house operations, including opening, closing, floor management, and service execution.
- Conduct daily restaurant walkthroughs to ensure the dining room, bar, patio, restrooms, and entry meet Midway Diner's standards.
- Review reservations, verify menus and POS systems, and ensure the restaurant is fully prepared before each service.
- Coach, mentor, and support hosts, servers, bartenders, expos, food runners, and bussers throughout each shift.
- Monitor guest experiences and proactively resolve concerns with professionalism and care.
- Stay visible on the floor, engage with guests, and ensure every table receives exceptional hospitality.
- Jump in wherever needed by running food, clearing tables, seating guests, or assisting with service during busy periods.
- Coordinate team breaks and maintain proper staffing coverage throughout the shift.
- Handle basic POS troubleshooting, cash tills, and end-of-day reconciliation.
- Complete shift notes, document incidents, and communicate operational updates to the Operations Manager.
- Maintain a clean, organized, and welcoming restaurant while holding the team accountable to Midway Diner's hospitality standards.
Who We're Looking For
- A natural leader who enjoys coaching, motivating, and developing others.
- A passion for hospitality and creating exceptional guest experiences.
- Previous restaurant leadership experience as a supervisor, lead server, assistant manager, or manager preferred.
- Strong communication, problem-solving, and conflict-resolution skills.
- Ability to multitask and make decisions in a fast-paced environment.
- Positive attitude with a hands-on leadership style.
- Strong organizational skills and attention to detail.
- Experience with POS systems, cash handling, and restaurant operations.
- Flexible availability, including mornings, evenings, weekends, and holidays.
- Ability to stand and walk for extended periods and assist with all aspects of front-of-house operations.
Benefits & Perk
Eligible employees enjoy a variety of benefits:
- Medical insurance
- Retirement savings plan
- A workplace culture built on hospitality, teamwork, and respect
- Complimentary meal each shift worked
- 25% employee dining discount for you and up to three guests (food only)
- Supportive, collaborative leadership team
Why Join Midway Diner?
At Midway Diner, hospitality is more than great service—it's how we treat our guests and each other every day. As a Front of House Floor Manager, you'll have the opportunity to build a strong team, mentor future leaders, and help shape the culture of a restaurant committed to exceptional food, outstanding service, and genuine hospitality.
If you're ready to lead by example and make a meaningful impact on both guests and your team, we'd love to hear from you!
Apply today and help lead the Midway Diner team.