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Floor Manager

Gulph Creek Hotels

Beach Haven, NJ

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JOB DETAILS
SKILLS
Budgeting, Communication Skills, Disciplinary Action, Follow Through, Food Services, Forecasting, Human Resources, Incentive Programs, Leadership, Maintenance Services, Marketing Plan, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Quality Management, Restaurant, Safety/Work Safety, Sales, Staff Training, Time Management, Training Program, Training/Teaching, Writing Skills
LOCATION
Beach Haven, NJ
POSTED
1 day ago
Drift Beach Bar and Restaurant is seeking a floor manager for the Summer season! The Floor Manager/Assistant Restaurant Manager's main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service. The restaurant supervisor is accountable for sales and profit in his/her area. MUST be available for holidays, nights, and weekends. This position should be considered supervisory in nature - administrative tasks should be limited to scheduling with a knowledge of the budget progress report. The Floor Manager/Assistant Restaurant Manager should be on the floor at all times.

General Duties
  • Actively support the Quality Improvement Process.
  • Assist in identifying and implementing a successful marketing plan for assigned outlets.
  • Assume responsibility of daily operation of all assigned outlets.
  • Assist in working toward positive financial results.
  • Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
  • Assist in maintaining a highly motivated and well-trained staff.

Operation Duties
  • Open and close shift in accordance with manager's checklist.
  • Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
  • Train, maintain and enforce all Brand service standard using use records, menus and appropriate reference materials.
  • Properly execute revenue and check control procedures on shift.
  • Handle daily associate relations (e.g., scheduling, time adjustments).
  • Maintain a safe and sanitary work environment for all associates and guests.
  • Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
  • Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
  • During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen and by striving to speak to all guests.
  • Be on the floor during entire meal classes and ensure adequate coverage.
  • Conduct taste panels and menu classes on a daily basis for restaurant.
  • Ensure that only a quality product is being served.
  • Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line with forecast and budget guidelines.
  • Ensure all side work is done on a daily basis.
  • Maintain proper associate uniform standards.
  • Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
  • Assist any associates in his/her job performance, when required, to ensure guest satisfaction.
  • Understand and teach empowerment principles to ensure guest satisfaction.
  • Exercise station rotation to ensure stations are distributed fairly.

Human Resources
  • Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.
  • Encourage problem solving by associates through proper training and empowerment.
  • Establish effective communication with associate to gain their trust and respect.
  • Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott's Guarantee of Fair Treatment policy.
  • Attend restaurant associate meetings.
  • Demonstrate positive inter-departmental relations.

Administrative
  • Communicative directly, and/or through the use of the logbook, to next shift supervisor.
  • Identify and recommend incentive programs, new ideas and methods of operation.
  • Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to al managers.
  • Assist in the development and execution of the marketing plan of assigned outlets.

Profile Qualifications
  • Minimum of two years food service or related hospitality management experience
  • Written/verbal communication skills
  • Demonstrated leadership qualities
  • Able to work with teams
  • Basic technical knowledge of restaurant operations
  • Demonstrated hospitality skills
  • Demonstrated strong work ethic

Compensation

(FT Only)
  • Paid time off & vacation
  • Health, dental, vision insurance
  • Voluntary life and critical ill insurance
  • 401k
  • Annual performance reviews
  • Holiday pay

(PT only)
  • Paid time off
  • 401k
  • Annual performance reviews

About the Company

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Gulph Creek Hotels