Position: Floor Manager
Status: Full-time Salaried
Reports to: Operations Director
Direct Reports: Bar Supervisor, FOH Supervisor, Servers,
SA’s, Restaurant Hosts, Bartenders.
The Floor Manager reports to and partners with the Operations
Director to provide guests to the Talbott Tavern an exceptional customer
experience in a warm and welcoming environment. Overseeing customer service
needs for the restaurant and bar, supervising the front of house teams and providing
support on the floor in all areas as needed. As a member of the management
team, the Floor Mgr. will also partner with all Managers communicating
effectively to ensure we provide for our customer’s needs in all areas, problem
solving to find solutions.
Responsibilities &
Expectations
•
Collaborates with Management team to schedule
FOH team members in a timely manner in line with budgeted labor costs. Cutting
staff and providing additional coverage as needed daily.
•
Fills job roles as needed to provide service to
guests and during quieter times ensuring labor goals are met.
•
Reports any staff concerns immediately to the Operations
Director and assists in strategies to address the concerns.
•
Provides support for the restaurant and bar
staff to ensure a high-quality dining experience at The Tavern, catered events,
and group function.
•
Ensures all staff follow proper hygiene and food
handling standards.
•
In collaboration with the FOH and Bar Leads, oversees
the training of new front of house employees to ensure familiarity with all
aspects of the position and compliance with standards set during onboarding and
hiring process.
•
Attends weekly one on one meeting with
Operations Director and GM, providing updates on any FOH activity, staffing
needs and concerns. Communicating with staff relevant information discussed
during the meeting.
•
Ensures FOH team members complete assigned tasks
and checklists, providing follow up and reporting on any discrepancies.
•
Assists in monthly inventory counts acting as a
good steward for resources.
•
Collaborates with the FOH and Bar teams to
report any purchasing needs to meet daily par needs for the restaurant and bar.
•
Remains current on industry trends and job
requirements by remaining aware of new compliance standards and regulations
ensuring FOH team meet these. Including relevant certifications for food safety
and alcohol training.
Responsibilities for all members of the Management team.
•
Complete manager logs daily to effectively
communicate any vital information about the shift. In addition, reporting any
maintenance concerns or issues promptly to the Operations Director.
•
Assists the GM in meeting all HR goals by
communicating and enforcing expectations, policies, and procedures and
following onboarding and training guidelines. Promptly addressing any personnel conflicts so that they do not interfere
with job performance or guest experience.
•
Encourage a healthy work environment
creating a workplace culture supporting teamwork.
•
Supports a culture of communication and
cooperation among all staff and teams.
•
Is familiar with emergency procedures and able
to follow protocol if anything arises to ensure the safety of guests and
staff.
•
Appropriately represents the organization in all
interactions.
Education and Experience
•
Bachelor’s Degree or 5 years equivalent
experience in Hospitality and Restaurant Field.
•
Experience in utilizing customer management
software including POS, PMS and restaurant reservation/booking.
•
Experience in catering and event services is a
plus.
•
Experience with employee scheduling and use of
software to facilitate this.
Working
Environment and Physical requirements
•
Requires working a flexible schedule that
includes weekends, and holidays. The schedule requires providing coverage
during Restaurant hours and ensuring closing coverage is provided.
•
Requires availability by phone or email outside
of typical working hours.
•
Includes minimal office work, but predominantly in
the restaurant for longer periods of time.
•
Sit and stand for considerable lengths of time.
Stay, dine and be entertained! Since the late 1700s, the Old Talbott Tavern, located in historic Bardstown on Court Square has provided shelter, food and drink to Kentucky travelers.