Calendar Management, Co-Payments, Communication Skills, Customer Relations, Customer Support/Service, Demographics, Dental Insurance, Detail Oriented, Electronic Medical Records, Healthcare Administration, Insurance, Medical Treatment, Orthopedics, Patient Care, Patient Follow-up, Physical Therapy, Physician Assistant, Team Player, Telephone Skills, Vision Plan
Patient Service Representative (PSR) - Float to all clinics
Full-Time
Are you detail-oriented, customer-focused, and eager to grow with a dynamic orthopedic practice? We are looking for a Patient Service Representative (PSR) to join our team.
About Us
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Sport Ortho Urgent Care is an outpatient practice that is part of a comprehensive orthopedic model. We are committed to offering an innovative experience to patients by having an integrated approach with a team of providers, including Orthopedic Physician Assistants and Physical Therapists.
Core Focus
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We do our individual and collective best to serve each other and our patients through conservative care in musculoskeletal health!
About the Role
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As a Patient Service Representative, you will be the first point of contact for patients and play a vital role in ensuring their experience is welcoming, efficient, and supportive. You will work closely with providers and clinical staff to help patients navigate their care journey.
Responsibilities
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- Greet patients and provide excellent customer service at check-in and check-out
- Collect and record accurate demographic and insurance information
- Process insurance verifications, pre-authorizations, and referrals
- Schedule patient appointments and follow-up visits
- Collect patient responsibility payments, including copays, coinsurance, and prior balances
- Answer phones and respond to patient inquiries in a professional manner
- Support providers and staff with administrative needs for smooth clinic operations
Qualifications
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- 1+ year of experience in healthcare administration (required)
- College degree preferred
- Strong customer service and communication skills
- Knowledge of medical practice procedures, terminology, and EMR systems (preferred)
- Familiarity with insurance verification and pre-authorization procedures (preferred)
- Team-oriented mindset with attention to detail
Benefits
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- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Paid Time Off (PTO)
Apply today and join a team where your role truly makes an impact!
S
Seven Springs Orthopaedics Management Inc