Float Patient Care Coordinator

Float Patient Care Coordinator at UnitedHealth Group

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Jump to Our values Job description Benefits Testimonial Awards & recognitions Related content

Caring. Connecting. Growing together.

With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.

Integrity Compassion Inclusion Relationships Innovation Performance

Float Patient Care Coordinator

Requisition number 2344451

Job category Healthcare Delivery

Primary location Southborough MA

Additional locations Worcester Massachusetts

Date posted 03172026

Overtime status Non-exempt

Travel Yes 100 of the Time

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1000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best.

Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

Optum is seeking a Float Patient Care Coordinator to join our growing Adult Medicine team. At Optum we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your lifes best work.

This position performs a full range of administrative support services for clinic site including checking patients in and out scheduling of patients for appointments and other related duties. Answers telephone calls for the department in the assigned department queue. Works with supervisor and other staff to meet metric expectations for phone service. Works to resolve patient complaints provides education on processes to ensure the highest level of patient customer satisfaction.

Hours FT 38.75 hrs. per week Monday - Friday 8am - 430pm or 830am - 5pm. Schedule will depend on the site you are covering at the time.

This is a float role- you will be required to float to the following sites to provide coverage whenever needed depending on business need Leominster Worcester Holden Auburn Webster and Shrewsbury sites.

Home Site 5 Neponset St Worcester MA

Primary Responsibilities

Supports a high volume of calls typically for a defined region/dept with back up support to a sister region/dept adhering to department productivity standards set forth by service line

Screens all incoming patient inquires through phone MyChart to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members. This includes chart review to identify previous activity that may have occurred related to the call

Adheres to service line booking guidelines to ensure that clinic utilization is optimized safely and effectively as well as supporting the needs of our patients

Initiates requests for forms letters medication renewals referrals prior authorizations and any other administrative needs submitted by patients following standard work determined by service line and answers any corresponding questions. Understands all documents and processes

Documents details of each call in the patients electronic medical record using both service line documentation tools as well in addition to free text when appropriate to ensure coordination of care

Reviews and facilitates the updating of missing outdated information in the patient record with each call including demographics primary care physician selection and insurance

Effectively deescalates issues with upset patients and practices

Use advanced listening techniques to understand the issue and give patients options as they are available to help resolve and ensure satisfaction. May refer difficult or highly complex phone calls and issues to a supervisor

Participates in resolving operational difficulties and communicate with supervisor regarding department issues problems and opportunities for improvement

Develops and maintains effective and efficient communication with the patient interdisciplinary team department staff providers and other agencies

Participates in problem solving activities focusing on productivity and quality

Works with supervisors to ensure continuous improvement of the department

Attends required team and/or regional meetings to learn new workflows and stay connected with teams working in a remote environment

Customer Service Ability to provide a high level of customer service to patients visitors staff and external customers in a professional service-oriented respectful manner using skills in active listening and problem solving Ability to remain calm in stressful situations

Decision Making Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance

Problem Solving Ability to address problems that are varied requiring analysis or interpretation of the situation using direct observation knowledge and skills based on general precedents

Written Communications Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers

Oral Communications Ability to comprehend and communicate complex verbal information to medical center staff patients families and external customers

Knowledge Ability to demonstrate full working knowledge of standard work practices procedures and policies with the ability to use them in varied situations

Teamwork Ability to work collaboratively with interdisciplinary teams consisting of remote and onsite staff to improve the operations of immediate work groups by offering ideas identifying issues and respecting team members

Comply with health and safety requirements and with regulatory agencies

Comply with established departmental policies procedures and objectives

Enhance professional growth and development through educational programs seminars etc.

Attends a variety of meetings conferences and seminars as required or directed

Regular reliable and predictable attendance is required

Performs other similar and related duties as required or directed

What are the reasons to consider working for UnitedHealth Group Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success.

Some of our offerings include

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401k Savings Plan Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits pet insurance legal insurance LTC Insurance etc.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

High School Diploma/GED or higher 1 years of customer service healthcare and/or administrative experience 1 years of experience with Epic EMR software Ability to float to the following practices in the area whenever needed depending on business need Leominster Worcester Holden Auburn Webster and Shrewsbury sites Access to reliable transportation & valid US drivers license

Preferred Qualifications

2 years of experience with customer service 1 years of experience working in a medical front office position performing duties such as scheduling appointments checking patients in/out insurance verification collecting co-pays and maintaining medical records Intermediate level of computer proficiency including MS Word Excel Outlook and the ability to use multiple web applications

Soft Skills

Ability to work independently and maintain good judgment and accountability Ability to prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Demonstrated ability to work well with health care providers Strong organizational and time management skills Excellent verbal and written communication skills ability to speak clearly and concisely conveying information in a manner that others can understand as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution all benefits are subject to eligibility