Float Clinical Secretary (Physician Practices)

Schedule and Location:

Schedule and location: M-F, hours range between 6:30am and 5:30pm depending on what office you would cover.

Main Function:

The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support. The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution.

Responsibilities:

• Verifying eligibility
• Collecting appropriate patient payments
• Ensuring compliance and appropriate maximum reimbursement
• Understanding, interpreting, and applying knowledge on multiple insurance benefits to specific patient needs
• Inputting, classifying, and managing documentation in the office's electronic medical record system
• Assisting in and performing diverse tasks required to maintain an efficient and organized office
• Actively supporting physicians and nurses and being an enthusiastic participant in department meetings and identifying ways to improve processes and service to patients

Supervision and Work Environment:

The Clinical Secretary functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers. The position requires excellent customer service skills with patients, and their families, other staff, physicians, and other providers, management, vendors, and the public.

Required Job Specific Competencies:

• Demonstrates skill in administrative support within a medical office setting, including but not limited to: • Use of an Electronic Medical Record (EMR) • Microsoft Word • Insurer systems • Creative and efficient appointment scheduling • Document classification • Patient outreaches • Insurance verification • Medicare Secondary Payor and other forms accuracy • HIPAA compliance
• Shows caring and concern for all patients
• Demonstrates a patient-centered approach to care, adhering to all NCQA's Patient Centered Medical Home (PCMH) requirements for the delivery of evidence-based care that supports the population needs
• Exhibits time management, keyboarding, and multi-tasking skills to assure business components of the practice are maintained at an efficient and effective level
• Demonstrates ability to develop/maintain collaborative working relationships with providers, staff, and Practice Management
• Demonstrates the ability to work independently and exhibits flexibility in decision making and prioritizing assignments
• Exhibits leadership skills through active support of practice and system goals and objectives
• Actively guards the confidentiality of sensitive information, including but not limited to patients, staff, and the health system

Qualifications:

• Medical Administrative certification preferred
• High School Diploma or GED required
• Medical terminology required
• Medical secretarial experience required
• Medical background required
• Strong EMR experience preferred
• Computer knowledge and skills including but not limited to Outlook and Microsoft Office required
• Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage, and their application to multiple patients for multiple scenarios as presented in the practice setting is strongly preferred

Pay Range and Benefits:

• Pay Range: $17.97 - $22.00
• Starting Pay: Based on Experience
• Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply