Schedule and Location:
Monday - Friday, hours range between 6:30am and 5:30pm depending on what office you would cover.
Main Function:
The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support. The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution.
Responsible Verifying Eligibility, Collecting Patient Payments, and Ensuring Compliance:
The Clinical Secretary verifies eligibility, collects appropriate patient payments, and ensures compliance and appropriate maximum reimbursement. He/she must also understand, interpret, and apply knowledge on multiple insurance benefits to specific patient needs.
Documentation Management:
The Clinical Secretary will input, classify, and manage documentation in the office's electronic medical record system. The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office.
Supporting Physicians and Nurses:
The Clinical Secretary actively supports physicians and nurses and is an enthusiastic participant in department meetings. The Clinical Secretary identifies ways to improve processes and service to patients.
Supervision and Work Environment:
The Clinical Secretary functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers. The individual must be able to manage a demanding workload with accuracy and represent the office and staff professionally.
Customer Service and Professionalism:
The position requires excellent customer service skills with patients, and their families, other staff, physicians, and other providers, management, vendors, and the public.
Required Job Specific Competencies:
• Demonstrates skill in administrative support within a medical office setting, including but not limited to use of an Electronic Medical Record (EMR), Microsoft Word, insurer systems, etc. • Shows caring and concern for all patients. • Demonstrates patient-centered approach to care, adhering to all NCQA's Patient Centered Medical Home (PCMH) requirements for the delivery of evidence-based care that supports the population needs. • Exhibits time management, keyboarding, and multi-tasking skills to assure business components of the practice are maintained at an efficient and effective level. • Demonstrates ability to develop/maintain collaborative working relationships with providers, staff, and Practice Management. • Demonstrates the ability to work independently and exhibits flexibility in decision making and prioritizing assignments. • Exhibits leadership skills through active support of practice and system goals and objectives. • Actively guards the confidentiality of sensitive information, including but not limited to patients, staff, and the health system.
Qualifications:
• Medical Administrative certification preferred. • High School Diploma or GED required. • Medical terminology required. • Medical secretarial experience required. • Medical background required. • Strong EMR experience preferred. • Computer knowledge and skills, including but not limited to Outlook and Microsoft Office required. • Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage, and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred.
Pay Range and Benefits:
Pay Range: $17.97 - $22.00 Starting Pay: Based on Experience Thompson Health is an Equal Opportunity Employer (EOE) encouraging individuals with disabilities and veterans to apply.