Fleet Support Engineer
Iconma
Foster City, CA
Our Client, an AV Manufacturing company, is looking for a Fleet Support Engineer for their Foster City, CA location.
Responsibilities:
- Serve as the primary point of contact for Tier 2 escalations on Compute system issues including GPU, PSU, SSD, networking.
- Conduct comprehensive log review to identify hardware, software, tooling, and process failures on fleet vehicles
- Develop thorough troubleshooting guides for Tier 1 and Tier 2 escalations, enabling consistent and holistic diagnosis across all service depots
- Lead deep-dive investigations into novel failure modes using root cause analysis methodologies like 7-Step or 8D (8 Disciplines) problem solving techniques
- Develop short term mitigations and long term correction actions to improve vehicle safety and update, and prevent recurring issues
- Perform hardware bring-up and validation procedures for new vehicle components.
- Monitor fleet-wide telemetry to identify emerging trends in hardware degradation or firmware/software regression before they become critical failures.
- Drive closed-loop feedback by translating field failure data into engineering change requests to improve sub-system design
Requirements:
- BS or MS in Computer Engineering, Electrical Engineering, Computer Science, or related fields with a minimum of 2+ years of relevant industry experience
- Experience and skill in determining the root cause of complex issues involving HW, FW, and SW
- Deep understanding of computer architecture, GPUs, PCIe devices, SSDs, network cards
- Experience with the Linux platform - debugging failures using command line tools, parsing kernel and system logs
- Experience with diagnostic tools (multimeters, oscilloscopes/picoscope, CANalyzer, thermal cameras)
- Knowledge of automotive protocols such as CAN and automotive ethernet
- Knowledge of computer networking (TCP/IP, UDP, SSH, firewall and security basics)
- Experience with diagnosing complex issues with sensor systems (LiDAR, camera, radar)
- Experience with harness debugging and repair
- Proficient in Python and git/version management tools
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
About the Company
Iconma
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.