Analysis Skills, Automotive Automation, Automotive Industry, Communication Skills, Data Analysis, Data Processing, Identify Issues, Linux Operating System, Multitasking, On Call, Problem Solving Skills, Python Programming/Scripting Language, Quality Metrics, Robotics Software, Team Player, Time Management, Trend Analysis, Truck Driver, Vehicle Fleets
Introduction
Join our team as a Fleet Support Analyst where you will play a crucial role in maintaining the operational uptime of our fleet. You will engage in live troubleshooting of hardware/software-related issues, interface with operators, and ensure that our fleet operates smoothly and efficiently.
Required Skills & Qualifications
- Minimum 2 years of experience in technical troubleshooting, ideally within the automotive or transportation industry.
- Strong analytical and problem-solving skills with the ability to think critically under pressure.
- Excellent communication and collaboration skills, able to effectively communicate complex technical information to both technical and non-technical audiences.
- Demonstrated proficiency in data analysis and interpretation.
- Ability to work independently and manage multiple tasks concurrently in a fast-paced environment.
- Strong commitment to safety and adherence to strict quality standards.
- Prior work experience at a client or in the client's industry.
Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
- Experience with electric vehicle technology.
- Experience with remotely supporting vehicle troubleshooting.
- Hands-on experience with vehicle hardware.
- Experience with Linux & Python-based programming systems for fleet-level data processing.
- Experience with software that interfaces with hardware.
Day-to-Day Responsibilities
- Act as the point of contact for real-time escalation of fleet issues.
- Perform initial diagnosis and troubleshooting by leveraging knowledge of autonomous vehicle systems, robotics, and software.
- Escalate unresolved issues and ensure timely intervention by higher-level teams.
- Document issue resolution processes, capturing detailed records of troubleshooting steps, findings, and solutions.
- Analyze historical data to identify trends and proactively implement preventive measures.
- Communicate effectively with diverse stakeholders, providing clear updates to passengers, operators, engineers, and management teams.
- Support on-call rotation with the possibility of days, swing, and mid-shift.
For immediate consideration please click APPLY to begin the screening process with Alex.