Fleet Support Analyst

Our Client, an AV Manufacturing company, is looking for a Fleet Support Analyst for their Atlanta, GA location.
 
Responsibilities:

• Point of contact for real-time escalation of fleet issues
• Perform initial diagnosis and troubleshooting: Leverage your knowledge of autonomous vehicle systems, robotics, and software to quickly analyze telemetry data, identify potential root causes, and implement preliminary diagnostic procedures.
• Escalate unresolved issues and ensuring timely intervention by higher-level teams.
• Document issue resolution processes: Capture detailed records of troubleshooting steps, findings, and solutions to inform future training and system improvements.
• Analyze historical data and identify trends: Utilize data analytics tools to identify recurring issues, predict potential problems, and proactively implement preventive measures.
• Communicate effectively and build trust: Collaborate seamlessly with diverse stakeholders, providing clear and concise updates to passengers, operators, engineers, and management teams.

• Minimum 2 years of experience in technical troubleshooting, ideally within the automotive or transportation industry.
• Strong analytical and problem-solving skills with the ability to think critically under pressure.
• Excellent communication and collaboration skills, able to effectively communicate complex technical information to both technical and non-technical audiences.
• Demonstrated proficiency in data analysis and interpretation.
• Ability to work independently and manage multiple tasks concurrently in a fast-paced environment.
• Strong commitment to safety and adherence to strict quality standards.
• Preferred Qualifications:
• Experience with electric vehicle technology
• Experience with remotely supporting vehicle troubleshooting
• Hands-on experience with vehicle hardware
• Experience with Linux & Python-based programming systems for fleet-level data processing
• Experience with software that interfaces with hardware

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities