Fleet Specialist S S

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

GENERAL DESCRIPTION:

The Fleet Specialist - Sales Support (FSSS) is critical to the success of retail, commercial, and government fleet services, as well as the wholesale business. This position is responsible for third-party invoice audit and transaction finalization, store sales support via phone, email, or live chat with areas of functional specialization based on operational needs. Additionally, this role supports cash application, reconciliation, and key account collections.

ESSENTIAL FUNCTIONS:

• Fleet - Store Sales & Customer Support
• Delivers an outstanding customer experience by responding to internal and external customers in a timely fashion with accurate and relevant information to address their needs.
• Active fleet services third-party invoice audit and POS transaction finalization:
• 2-step Fleet authorization and 3rd party invoice processing
• 2-step 3rd party insurance invoice auditing and processing for Auto Glass
• Timely sales and operations support via phone/email for all Fleet related inquiries
• Monitors the group Fleet services e-mail box and resolves issues/answers questions which arise from this communication
• Assists in monitoring the Accounts Receivable e-mail box to resolve issues/answer questions which arise from this communication.
• Fleet - Administration Support & Communications
• Assists with the review and establishment of Fleet services accounts related to account setup and configuration, credit limit approval, account notifications, and credit increase requests.
• Assists with ensuring that all non-credit related customer Masterfile data is current in our Point-Of-Sale (POS) system.
• Provides Fleet store support data to supervisor as requested
• Participates in all Fleet sales & support training sessions to ensure process proficiency and improvementFleet - Accounts Receivable
• Assists in collection efforts on select customer accounts that Tire Discounters (TD), does business with, and works with the customer along with internal TD resources collect the receivables of TD.
• Assists in daily accounts receivable reconciliation activity with the POS detail to ensure that all records have been transmitted properly and where necessary works with the Fleet Administration Manager, Fleet Operations Coordinator and Controller to identify root causes for discrepancies and provide remediation action.
• Other Ad-hoc duties projects or requests from the Fleet Administration Manager or other senior managers as the need arises.