The Fleet Services Assistant will be responsible for managing and overseeing the O'Reilly fleet vehicle glass and toll programs. This role requires a detail-oriented and organized individual with excellent communication and problem-solving skills. The Assistant will ensure the efficient operation of the fleet by coordinating repairs, managing toll accounts, maintaining accurate records, and assisting with any and all other fleet related functions as needed.
ESSENTIAL JOB FUNCTIONS
Coordinate glass repairs and replacements for the O'Reilly fleet while maintaining detailed records of all glass related services.
Work with approved vendors to ensure timely and cost-effective services.
Manage toll accounts for the entire O'Reilly light duty fleet by monitoring toll usage, reconciling toll charges and addressing discrepancies or issues related to toll accounts.
Ensure all vehicles are equipped with necessary toll devices.
Assist with the fleet team phones for fuel and maintenance card transactions or questions.
Assist in processing payment requests forms for completed vehicle maintenance.
Investigate and process fleet vehicle citations and violations.
Generate and maintain reports on glass repairs, replacements, and toll usage.
Provide regular updates on the status of vehicle glass repairs and toll account balances.
Act as a point of contact for field teams regarding glass repairs and toll issues.
Provide support and assistance to field teams as needed.
Resolve any concerns or complaints in a timely and professional manner.
Monitor and manage expenses related to glass repairs and tolls.
Identify cost-saving opportunities without compromising service quality.
Assist with other overflow type duties as assigned by the Fleet Services Supervisor or Manager of Fleet Operations.
Assist with all other fleet team duties as needed.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
High School diploma or equivalent (GED)
Excellent organizational and time management skills
Excellent customer service and communication skills
Strong attention to detail with a high level of accuracy
General knowledge of MS Office products such as Excel, Word, Access, and PowerPoint
Ability to multi task
Desired:
2 years fleet industry or commercial dealership experience
2 years office experience, including typing, copying, and faxing
Advanced knowledge of MS Excel and or fleet management systems
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
It started with a father and son - Charles Francis "C.F." and Charles H. "Chub" O’Reilly. Together they had the courage and confidence to venture out on their own. Along with 11 others who shared the same desire to offer great customer service and auto parts availability, the doors of O’Reilly Automotive, Inc. opened on December 2, 1957.
Now, more than 61 years later, the 77,000-plus team members at O’Reilly Auto Parts are proud of the company’s achievements over the years.
During our early years, we focused on sales and slow and steady growth. At the end of our first year, sales totaled $700,000, and by 1961 volume reached $1.3 million. For the first seven years of operation, there was one store in Springfield, MO, until the second opened in July 1964. In March 1975, annual sales volume rose to $7 million and a 52,000 square-foot facility was built in Springfield for the O’Reilly/Ozark warehouse operation. By that time, the company had nine stores, all located in southwest Missouri.
The long range plans and stability of the company were solidified by a public offering of company stock in April 1993. Since that time, the Company has grown through new store and distribution center openings, as well as numerous mergers and acquisitions. O’Reilly currently operates stores in 47 states, including Alaska and Hawaii, and distribution centers in 27 locations.
Dramatic changes in technology, inventory control, facilities, and sheer size mark the O’Reilly growth and success story. But, it is our spirit of teamwork - how important it was then and how important it remains - that drives our performance. The company’s values and culture that started with the original 13 employee/owners remain evident and strong as we expand and develop Team O’Reilly.
We serve two distinct customer bases - the professional (installer) customers who provide auto repair services to their customers (DIFM - do it for me), and retail "walk-in" customers (DIY - do it yourself). Our dual-market strategy continues to differentiate us from the competition and is a major factor in our ongoing success. Depending on a store’s professional versus retail customer mix, more than 95 percent of our locations have team members dedicated to our professional customers, offering them separate counters, phone lines, and a delivery fleet that totals 18,455 vehicles. We also have a professional sales team, consisting of territory sales managers and in-store sales specialists, responsible for calling on our professional customers and building sound business partnerships to ensure O’Reilly is the First Call for their auto parts needs.