About Desert Drives LLC
Desert Drives LLC is a fast-growing, community-based weekly car rental company serving hardworking families, single parents, and individuals who need reliable transportation without the traditional rental headaches. We provide affordable, flexible vehicle rentals that help everyday people stay on the road to work, school, and opportunity.
We are building a responsive, customer-first operation focused on speed, communication, and helping qualified renters get approved quickly.
Position Overview
We are looking for a highly responsive and organized Fleet Rental Coordinator to serve as the front line of our business. This is a hybrid role that combines customer communication, lead conversion, and light fleet operations.
The primary responsibility of this position is answering inbound calls, texts, Facebook messages, and online inquiries quickly and professionally to convert leads into active renters.
This role requires strong phone availability and responsiveness Monday through Saturday between 9:00 AM and 7:00 PM. Missed calls should typically be returned within 10–15 minutes whenever possible.
This is ideal for someone who is dependable with communication, comfortable handling high inquiry volume, and motivated by helping customers get into vehicles quickly.
Primary Responsibilities
Customer Communication & Lead Conversion
* Answer incoming phone calls, texts, Facebook messages, and social media inquiries promptly
* Respond to missed calls within 10–15 minutes during business hours
* Guide prospective renters through the qualification and onboarding process
* Convert leads into completed rentals through fast, professional communication
* Educate renters on rental terms, weekly payment structure, insurance requirements, and policies
* Schedule appointments, inspections, and vehicle pickups
Fleet & Operations Support
* Conduct renter onboarding and document collection
* Run MVR (motor vehicle record) checks
* Perform vehicle condition inspections and document damages
*Coordinate vehicle cleanings and detailing between rentals
* Track rental renewals, payments, and inspection schedules
* Coordinate basic maintenance appointments and shop drop-offs/pickups
* Assist with maintaining organized fleet records and communication logs
Qualifications
* Strong communication and customer service skills
* Comfortable speaking on the phone throughout the day
* Reliable and responsive with excellent follow-up habits
* Ability to multitask between customer communication and operations
* Familiarity with smartphones, Google Drive, Facebook Marketplace, GPS apps, and messaging platforms
* Self-motivated and able to work independently
* Arizona driver’s license with clean driving record preferred
* Experience in sales, customer service, car rental, rideshare, hospitality, or auto service is a plus
* Spanish-speaking is a bonus but not required
Compensation & Schedule
*Pay: $18–$24/hour DOE + performance bonus opportunities
* Schedule: 20–35 hours per week
* Hybrid flexibility available, but phone responsiveness during operating hours is essential
* Weekend availability preferred
Perks
*Performance bonuses tied to lead conversion and efficiency
* Discounted personal vehicle rentals
* Use of company vehicle during work-related tasks (when applicable)
* Opportunity to grow with a rapidly expanding local business
* Make a real impact helping people stay mobile and employed
At Desert Drives LLC, we believe transportation changes lives. We help everyday people get back on the road to happiness — and we’re looking for team members who communicate quickly, care about customers, and thrive in a fast-moving environment.