Analysis Skills, Automotive Repair and Maintenance, Capacity Utilization, Cargo/Freight, Communication Skills, Continuous Improvement, Contract Management, Cross-Functional, Customer Satisfaction, Customer Support/Service, Dental Insurance, Employee Assistance Plan, Fleet Management, Government, Identify Issues, Improvement Metrics, Leadership, Load Planning, Logistics, Maintain Compliance, Microsoft Office, Military, Multitasking, Network Support, Onboarding, Operational Audit, Operational Communications, Operational Support, Operations Management, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Reconciliation, Regulations, Relationship Management, Revenue Growth, Sales Management, Team Player, Time Management, Transportation Planning, Transportation Regulations, Transportation Routing, Truck Driver, Vehicle Fleets, Vision Plan, Writing Skills
Work Arrangement: On-Site
Position Overview
The Fleet Operations Manager oversees UniGroups contract truckman/truckload (CT/TL) fleet, ensuring loads are planned, assigned, and executed efficiently while maximizing fleet utilization and service performance. This role combines transportation planning, fleet coordination, relationship management, and operational problem-solving to keep freight moving safely, efficiently, and on schedule.
In this position, youll work closely with independent contractors, agents, dispatchers, van operators, payroll, and internal business partners to coordinate equipment, assign loads, support drivers, and resolve operational challenges. Success requires strong decision-making, effective communication, sound operational judgment, and the ability to balance customer service with transportation efficiency.
This role offers the opportunity to make a direct impact on fleet performance while supporting one of the nations largest transportation and relocation networks.
What Youll Do
- Plan, assign, and execute transportation orders to maximize fleet capacity, equipment utilization, and customer satisfaction
- Coordinate with agents and van operators to optimize load planning, routing, and equipment availability
- Monitor fleet utilization, line haul opportunities, and operational performance to maximize revenue and service levels
- Communicate with agents regarding order assignments, schedule changes, and specialized transportation requirements
- Monitor key fleet performance metrics, including utilization, on-time pickup and delivery, and freight mix while identifying opportunities for continuous improvement
- Ensure independent contractors are compensated accurately and on time, including hauling pay, stop pay, and applicable reimbursements
- Review weekly driver statements and partner with Payroll to resolve payment questions or discrepancies
- Serve as the primary point of contact for the contract driver fleet, providing operational support and coordinating with internal departments
- Assist with recruiting, onboarding, orientation, and qualification of independent contractors and their equipment
- Troubleshoot operational issues involving drivers, equipment, and shipments while collaborating with dispatchers, agents, customers, and internal teams
- Ensure compliance with UniGroup policies and applicable DOT and FMCSA regulations
- Support departmental initiatives and perform additional responsibilities as assigned
What Were Looking For
Required Qualifications
- Bachelors degree in a related field or equivalent combination of education and experience
- 3-5 years of experience in transportation, logistics, fleet operations, dispatch, or a related field
- Strong organizational, analytical, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced operational environment
- Proficiency with Microsoft Office applications
Preferred Qualifications
- Experience working with independent contractors or owner-operators
- Knowledge of DOT, FMCSA, and transportation industry regulations
- Experience with transportation management, dispatch, or fleet management systems
- Experience analyzing operational performance metrics and improving fleet utilization
Who Thrives in This Role
You may be a great fit if you:
- Enjoy solving transportation and operational challenges in a fast-paced environment
- Make sound decisions while balancing customer needs, operational efficiency, and business priorities
- Build strong working relationships with drivers, agents, and cross-functional teams
- Stay organized while managing multiple shipments, schedules, and competing priorities
- Communicate confidently and professionally during changing or high-pressure situations
- Take ownership of issues and proactively work toward solutions
- Adapt quickly as transportation demands and business priorities evolve
Why UniGroup
UniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for more than 90 years, we support a nationwide network of agents, customers, and partners across residential, commercial, government, and specialty logistics markets.
Joining UniGroup means becoming part of a collaborative organization that values service, integrity, continuous improvement, and professional growth.
Benefits & Work Environment
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Generous paid time off and company holidays
- Paid parental leave
- Life insurance and disability coverage
- Employee assistance program
- Professional development and growth opportunities
- Collaborative, team-oriented work environment
Work Authorization
Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.
We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.
We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country's heroes. We hope you consider joining the UniGroup family.
UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com.
U
UniGroup Inc
UniGroup is a $1.7 billion transportation company and parent of United Van Lines, the nation's leading corporate mover, and Mayflower Transit, the most well-known name in the moving industry. Between the two van lines, UniGroup handles one in three professional interstate moves.
UniGroup is also the parent company of Sterling, UniGroup Relocation, UniGroup Logistics and other transportation related companies including Allegiant Move Management, which is a transportation management company for both corporate and government accounts, and Trans Advantage, which sells and finances rolling stock and sells movers' supplies.
UniGroup's Home Office is located in suburban St. Louis. The Home Office has associates who provide centralized support functions for all of the operating companies. To better serve its customers, the company also has regional service centers in eastern Asia and Europe.
UniGroup, founded in 1988, is owned exclusively by active agents of United Van Lines and Mayflower Transit and senior management of the UniGroup companies.