Fleet Leader Third Shift

Job Title: Fleet Leader / Dedicated Account Leader

Schedule: 4:00 PM to 2:00 AM (3rd Shift)

Salary: $56,000 - $65,000 DOE

Job Summary:

The Dedicated Account Leader role is responsible for fleet management, load planning, and customer service for assigned accounts. This position plays a critical role in driving operational success by overseeing driver performance and retention, ensuring safety and regulatory compliance, and managing driver pay.

In this role, you will optimize daily operations, support drivers, and deliver high-quality service to customers while maintaining compliance with all applicable regulations (e.g., DOT, OSHA) and company policies. You'll have the opportunity to make an immediate impact by improving efficiency, strengthening driver engagement, and contributing to overall account performance.

Successful candidates are collaborative, results-driven professionals with strong communication skills and the ability to influence and build relationships across teams.

Essential Functions:

Fleet Management

• Lead, coach, and retain a team of drivers, fostering a culture of safety, accountability, and engagement.
• Assign and optimize driver workloads to meet service expectations and maximize efficiency.
• Monitor and manage driver performance using key metrics (e.g., on-time delivery, idle %, utilization), providing ongoing feedback, coaching, and development.
• Identify training needs and support continuous skill development to improve safety and operational performance.
• Maintain accurate and timely documentation of driver activity, performance, and communications.
• Support driver administrative needs, including payroll, and ensure accuracy of pay-related inputs.
• Administer corrective action, up to and including termination, in alignment with company policy.
• Ensure drivers are properly set up in operational systems and equipped with necessary assets (e.g., tractors, trailers).
• Oversee maintenance scheduling, including preventive maintenance, shutdowns, and regulatory requirements.
• Coordinate closely with customers to ensure expectations are met, monitoring appointments and projected times of arrival (PTAs), and providing verbal dispatch for time-sensitive freight.
• Communicate load-specific requirements (e.g., Hazmat, high-value, specialized freight) to ensure driver readiness and compliance.
• Reinforce procedures related to claims, accidents, theft, and equipment handling to minimize risk and loss.
• Maintain awareness of driver well-being and proactively address factors that may impact safety, service, or productivity.
• Promote and reinforce safety and compliance programs, ensuring adherence to all regulatory and company standards.

Load Planning

• Develop and execute load plans that balance customer requirements, driver needs, and network efficiency while maximizing asset utilization.
• Proactively communicate with customers and drivers to address service challenges and manage expectations.
• Plan and route high-value loads through approved safe havens to ensure security and risk mitigation.
• Analyze operational data and generate reports (e.g., load weight, miles, backhaul revenue) to improve equipment utilization and profitability.
• Ensure compliance with DOT regulations, including hours-of-service requirements, by monitoring driver availability and maintaining accurate logs of drive time and capacity.

Customer Service

• Build and maintain strong relationships with assigned accounts, serving as a trusted point of contact.
• Proactively identify at-risk shipments and drive timely resolution to ensure service commitments are met.
• Develop a strong understanding of the operational network to identify opportunities for growth, improve efficiency, and increase load volume.
• Leverage network balance and pricing tools to conduct daily freight solicitation with existing customers and reduce capacity imbalances.
• Negotiate truckload (TL) and intermodal rates with external carriers as needed; evaluate and select carriers, transportation modes, and routes to ensure cost-effective, high-quality service.
• Monitor dedicated and transactional freight performance, addressing service issues, proof of delivery, billing discrepancies, and special requirements.
• Collect and analyze delivery and trip data to produce customer-facing reports, track performance, and present key performance indicators (KPIs) during business reviews.
• This position may supervise non-driving associates
• Performs other related duties as assigned

Knowledge, Experience and Key Competencies:

• Bachelor's degree or equivalent experience required. Bachelor's degree in Transportation & Logistics preferred.
• 1-2 years' experience as an Account Manager or Customer Service Manager preferred.
• Ability to establish positive working relationships with customers, stakeholders, and team members.
• Strong, demonstrated leadership capabilities, includes building effective teams.
• Proficient in MS Excel and other MS Office Suite programs.

Why work for us?

• At TA Dedicated, our dedication to continuous improvement and our commitment to the safety of everyone is proven through our actions.
• We focus on utilizing our integrated industry relationships to improve safety regulations and challenge industry norms.
• We pride ourselves on open and honest communication throughout our relationships.

Some of our benefits, include:

• Fun Work Environment
• Medical, Dental, & Vision Insurance
• 401k + Company Match
• Internal Growth / Mobility
• Paid Vacation and Sick Days
• Company Designated Holidays
• Life Insurance
• Short-Term & Long-Term Disability
• Medical Healthcare Spending Accounts (HSA/FSA)
• Dependent Care Reimbursement Account
• Employee & Immediate Family Assistance Program (EAP)

More About Us:

TA Dedicated specializes in dedicated truckload services that optimize customer supply chains and provide exclusive capacity to lower costs and improve business results. We serve as an integral part of the distribution system for many of our major customers.

TA Dedicated is built on the cornerstone value of safety. The safety of our drivers, other motorists and our customers' freight means everything to us. We stand behind this by investing in safety technologies and the continual training and education of our fleet. Our drivers are the captains of their ship and are empowered to make the decision on when it is safe to drive. We never compromise on our commitment to safety.

TA Dedicated is a member of TFI International, a North American leader in the transportation and logistics industry.