Automotive Repair and Maintenance, Call Centers, Call Monitoring, Computer Services, Customer Escalations, Customer Support/Service, Dental Insurance, Emergency Services, Equipment Maintenance/Repair, Equipment Replacement, Health Insurance, Inventory Management, Maintenance Services, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Record Keeping, Reimbursement, Telephone Skills, Vehicle Fleets, Vision Plan, Writing Skills
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
A day-in-the-life of a Fleet Dispatcher
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contractedi personnel to determine member / customer location.
In this role, you will also have the opportunity to:
- Monitor dispatched calls and take action to resolve and correct service or other potential problems
- Handle driver / customer escalations in accordance with established procedures
- Provide explanations to customers and reports / document service issues
- Close service requests using company electronic dispatching system
- Accept payment from members / customers, when necessary
- Reconcile and resolve rudimentary payment issues and maintain related records and files
- Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
- Ensure proper maintenance of tow trucks, service vehicles and equipment
- Assist coworkers and less-tenured dispatchers, as necessary
Qualifications:
- Excellent written and verbal communication
- Call center environment experience, Past experience dispatching calls
- Positive Attitude and willingness to succeed
- Work in a fast-paced environment
- MUST be a Team-player
- Excellent Problem-solving skills
- Willingness and ability to work irregular hours, weekends and/or holidays.
- Customer service experience
- Knowledge of policies and procedures (service benefits) relative to emergency road service
Benefits & Perks:
- Hourly Wage + Bonus
- Career Advancement
- Health Insurance; Dental/Vision
- 2 Weeks paid vacation Vacation
- Holiday Pay
- Expense Reimbursement
M
Midas Auto & Tires - Southeast Michigan