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Fleet Dispatch Supervisor

Hertz

South San Francisco, California

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JOB DETAILS
SALARY
$24.50
SKILLS
Amusement Parks, Analysis Skills, Coaching, Communication Skills, Computer Skills, Corporate Policies, Corrective Action, Customer Satisfaction, Customer Support/Service, Dental Insurance, Depreciation, Detail Oriented, Driver's License, Establish Priorities, Federal Laws and Regulations, Fleet Management, Insurance, Leadership, Legal, Lift/Move 50 Pounds, Maintain Compliance, Metrics, Microsoft Excel, Microsoft Office, Multitasking, Operations, Operations Management, Organizational Skills, Performance Reviews, Physical Demands, Problem Solving Skills, Process Improvement, Reimbursement, Rentals, Safety Process, Safety Training, State Laws and Regulations, Team Lead/Manager, Time Management, Vehicle Fleets, Vision Plan, Workforce Management
LOCATION
South San Francisco, California
POSTED
4 days ago
As a Mobility Dispatch Supervisor, you are responsible for overseeing the daily operations for our drivers and the Mobility Coordinator team. You’ll have leadership responsibilities such as managing key metrics for driver compliance, such as attendance, safety scores, customer service, and adherence to company policies/procedures.

A Day in the Life:

The Dispatch Supervisor is responsible for assisting and leading the operation of their assigned Fleet Mobility location

What You’ll Get:
  • The hourly rate/wage for this role is $24.50/hr + eligible for up to $1,500 in quarterly bonus incentives.
  • Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime).
  • Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay).
  • Sick Pay: Granted Up to 48 hours.
  • Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays).
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
    • Up to 40% off the base rate of any standard Hertz Rental.
    • Medical, Dental & Vision plan options.
    • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one times your base annual pay, at no cost to you).
    • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
    • Paid Parental Leave & Adoption Assistance.
    • Employee Assistance Program for employees & family.
    • Educational Reimbursement & Discounts.
    • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
    • Perks & Discounts - Theme Park Tickets, Gym Discounts & more.

What You’ll Do:
  • Supervise the daily activities of the office (fleet, utilisation, depreciation, reservations, schedules, etc).
  • Manage all operational aspects of the location, ensuring vehicles are maintained, vehicles are assigned, and drivers are prepared for their shifts. Monitor daily workflows to address issues promptly and ensure smooth operations.
  • Monitor, analyse, and coach the Mobility Support Specialist and Drivers on key metrics such as attendance, company policies/procedures, safety, customer satisfaction, driver efficiency and vehicle utilisation, taking corrective action when necessary.
  • Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities.
  • Coordination with our internal and external maintenance teams to ensure any vehicle issues are addressed appropriately.
  • Oversee the team responsible for cleaning and preparing the vehicle fleet.
  • Communicate consistently and frequently with the location manager.

What We’re Looking For:
  • Experience in a leadership role, proven ability to coach and lead a team.
  • Moderate in Excel and Microsoft Office.
  • Thrives working in a fast-paced environment.
  • Values safety and organization.
  • Excellent communication skills.
  • Valid California driver's license.
  • Must pass a background check, MVR, fingerprinting and drug screen (state-specific, if applicable).
  • Must be 20 years of age or older.
  • Flexibility in scheduling which may include nights, weekends and holidays.
  • Ability to drive process and organisational change.
  • Ability to demonstrate professionalism, enthusiasm and outstanding communication skills.
  • Computer-literate and detail-oriented.
  • Ability to motivate teams, multitask, and keep a positive attitude in a fast-paced environment.
  • Excellent organisation, time management, delegation, and prioritisation skills.

Physical Requirements:
  • Able to communicate effectively.
  • Able to lift and carry up to 50 pounds occasionally.
  • Able to sit and stand for extended periods.

About the Company

H

Hertz

Hertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries. Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries. Hertz is the number one airport car rental brand in the U.S. and at 130 major airports in Europe. Hertz is an inaugural member of Travel + Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business. The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services. More information about the Company can be found at www.abouthertz.com.


Learn more about Hertz by visiting www.hertz.com


Hertz is an Equal Opportunity Employer.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Travel, Transportation and Tourism
FOUNDED
1918
WEBSITE
http://www.hertz.com