Fixed Operations Director

REEDER CHEVROLET

Knoxville, TN

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JOB DETAILS

SKILLS

Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Communication Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dental Insurance, Documentation, Driver's License, Establish Priorities, Interpersonal Skills, Leadership, Life Insurance, Maintenance Services, Mentoring, Multitasking, Operations, Organizational Skills, Performance Analysis, Performance Metrics, Process Improvement, Productivity Management, Professional Services, Profit & Loss Management, Safety Process, Safety Standards, Team Lead/Manager, Vision Plan

LOCATION

Knoxville, TN

POSTED

1 day ago

Fixed Operations Director

We are a leading high volume Chevrolet dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the besttraining in the industry.

Job Summary

The Fixed Operations Director is responsible for overseeing daily operations of the service department and Parts Department ensuring exceptional customer satisfaction, maximizing departments profitability, and managing a team of department mangers, parts employees, service advisors, technicians, and support staff.

Responsibilities:

Oversee daily operations of the parts and service department, ensuring a smooth, efficient, and profitable workflow.
Manage, hire, and mentor a high-performing team of technicians and service advisors.
Act as a key point of contact between customers and the parts or service team, ensuring clear communication and a seamless customer experience.
Maintain high levels of customer satisfaction by ensuring prompt, courteous, and professional service.
Ensure work orders are efficiently distributed among technicians and prioritize repair needs.
Monitor performance metrics and implement process improvements to increase productivity and customer retention.
Ensure proper documentation of all parts and service transactions and maintenance of accurate service records.
Continuously seek ways to enhance the dealership's reputation through positive customer experiences.
Comply with all company policies, procedures, and safety standards.
Other duties as assigned.

Qualifications:

Strong technical knowledge of automotive systems and repair procedures.
Proven experience managing a service department or team within a dealership or automotive environment.
Strong communication skills and basic match skills.
Exceptional leadership, interpersonal, and customer service skills.
Highly organized with the ability to multitask and prioritize effectively.
Professional, friendly demeanor with a commitment to customer satisfaction.
Valid driver's license and a clean driving record.

We offer best in class industry benefits:

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Vehicle Purchase Discounts
Employee Discounts on Parts and Service Repairs
Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.

Fixed Operations Director

REEDER CHEVROLET

Knoxville, TN

About the Company

REEDER CHEVROLET

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