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Five9 Developer

Cognizant

Helena, MT(remote)

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JOB DETAILS
SALARY
$80,000–$100,000 Per Year
SKILLS
Application Programming Interface (API), Authentication, Automatic Call Distributor (ACD), Automation, CRM Integration, Call Centers, Call Routing, Campaigns, Cloud Computing, Communication Skills, Cross-Functional, Identify Issues, JavaScript, Life Insurance, Maintain Compliance, OAuth, PCI, PSTN (Public Switched Telephone Network), Performance Analysis, Problem Solving Skills, Production Support, Python Programming/Scripting Language, REST (Representational State Transfer), Regulatory Compliance, SIP (Session Initiation Protocol), SQL (Structured Query Language), Salesforce.com, Scripting (Scripting Languages), Security Assertion Markup Language (SAML), ServiceNow, Single Sign-On (SSO), Skills-Based Routing, Stock Purchase Plans, System Integration (SI), System Test, System Validation, Systems Administration/Management, Team Player, Telephone Skills, Telephony, Testing, Vision Plan, VoIP (Voice over IP), Voice Response Systems, Workforce Management
LOCATION
Helena, MT
POSTED
Today
Five9 Developer

Role Overview

We are seeking a Five9 Developer to support the design, development, and optimization of cloud-based contact center solutions. This role focuses on hands-on configuration, integration, and customization of Five9 platforms to deliver scalable and high-performing customer engagement solutions.

Work Model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Chicago, IL .

We support a healthy work-life balance through our wellbeing programs.

Key Responsibilities

1. Five9 Development & Configuration

+ Configure and customize Five9 VCC platform components including IVR, ACD, and call routing

+ Build and maintain IVR scripts, call flows, and automation workflows

+ Configure inbound, outbound, and blended campaigns

+ Set up skills-based routing, queues, and agent profiles

+ Support call recording, reporting, and workforce management modules

2. Integration Development

+ Develop and maintain integrations between Five9 and external systems (e.g., Salesforce, ServiceNow) using REST APIs

+ Support data synchronization and workflow automation between platforms

+ Assist in integrating telephony systems (SIP, VoIP, PSTN)

+ Troubleshoot and resolve integration-related issues

3. System Support & Optimization

+ Monitor system performance and assist in optimizing routing and call flows

+ Troubleshoot call quality, connectivity, and configuration issues

+ Support production deployments and post-go-live activities

+ Participate in system testing, validation, and release support

4. Cloud & Security Support

+ Support cloud-based contact center architecture using Five9

+ Assist with implementing secure authentication methods (SSO, SAML, OAuth)

+ Ensure adherence to security and compliance standards (PCI, SOC2, etc.)

+ Collaborate with infrastructure and network teams on environment setup

Required Qualifications

+ 3–5+ years of experience working with contact center technologies, preferably Five9

+ Hands-on experience with:

+ Five9 VCC (IVR, ACD, campaigns, reporting)

+ SIP, VoIP, and telephony concepts

+ REST APIs and system integrations

+ CRM integrations (Salesforce or similar)

+ Basic understanding of authentication protocols (SSO, SAML, OAuth)

+ Familiarity with SQL or reporting tools

Soft Skills

+ Strong problem-solving and troubleshooting abilities

+ Good communication and collaboration skills

+ Ability to work in cross-functional teams

+ Detail-oriented with strong documentation skills

+ Proactive and adaptable mindset

Nice to Have

+ Five9 certifications

+ Experience with scripting or programming (JavaScript, Python, or similar)

+ Exposure to Workforce Optimization tools (e.g., Verint WFM)

+ Experience working in cloud-based environments

Pay Transparency

The annual salary range for this role is $80,000 – $100,000 USD , depending on experience, skills, qualifications, and internal equity.

This position is also eligible for a comprehensive benefits package.

Benefits

+ Medical / Dental / Vision / Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term / Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About the Company

C

Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world.

We're driven by a passion to help our clients build stronger, more agile and more innovative businesses.

Cognizant enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible and to invest in innovation to unleash new potential across their organizations.

What makes Cognizant unique is our ability to help clients meet both challenges. We help them enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualize, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1994
WEBSITE
https://www.cognizant.com