Job Summary
The role of the Fitness Specialist is responsible for leading and encouraging guests and members as they strive to reach their fitness goals. Additionally, this position is responsible for assisting with the daily operations of the facilities.
Primary Responsibilities & Essential Functions
Greet members and guests; welcome and check member/guests into the wellness center
• Anticipate member and guest needs, respond promptly and acknowledge all members and guests • Always maintain positive guest relations • Resolve member/guest complaints, ensuring member/guest satisfaction
Maintain knowledge of hours of operations, memberships, fees, services, products, and merchandise
• Perform fitness assessments, determine exercise prescriptions, and design workout programs for a diverse population, including a variety of high risk clientele • Schedule and monitor personal trainings, group exercise classes and equipment, sign member/guests up for fitness classes • Assist with fitness center equipment usage as needed • Assist with wellness programming and events monthly as required • Monitor member/guest safety
Maintain knowledge of and comply with all departmental policies/service procedures/standards
• Perform opening and closing procedures according to checklist • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas • Maintain knowledge of correct maintenance procedures and use of equipment; report any equipment failures in a timely manner • Maintain knowledge of POS system and member-based system • Perform all cashier duties including, but not limited to, sales, voids, discounts, returns, etc. • Sell retail merchandise; price merchandise according to guidelines established by manager • Display and stock merchandise. Remove damaged/soiled merchandise • Assist the Program Manager with strategic planning, budgeting and reporting • All other duties as assigned
Education and Experience
Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs Ability to read, write, speak, understand, and communicate in basic English Computer experience including Microsoft Office Suite (Word, Outlook, Excel) Excellent communication and customer service skills Experience in a wellness/fitness setting and/or a passion for wellness/fitness preferred Degree or certification in wellness/ health preferred CPR/AED/First Aid certification (may be obtained upon hire)
Knowledge, Skills, Abilities
• Detail oriented and thorough • Ability to perform consistent work to the highest of standards • Ability to remain discreet and respect the privacy of guests • Ability to interact with guests in a pleasant friendly way • Knowledge of POS systems and member-based systems • Knowledge of correct maintenance procedures and use of equipment • Knowledge of health and wellness practices • Knowledge of proper sanitation methods • Ability to think critically • Self-motivated • Ability to motivate others in a professional setting • Ability to resolve and troubleshoot problems individually • Excellent communication and customer service skills
Physical Demands
Must be able to sit or stand for long periods of time May be required to reach with hands and arms, bend, lift, and kneel Must be able to lift 50 lbs or more Ability to withstand frequent exercise and physical activity
Working Conditions
Work may take place indoor and/or outdoor Exposure to extreme heat or cold depending on season Exposure to cleaning chemicals (with proper PPE)
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.