Fitness Sales Associate

Thank you for your interest in becoming part of the HOTWORX, Belmont team.

Trainer Sales Associate Mission:  To provide superior customer service, drive traffic into the location, continually increase the membership base and focus on the retention of current members.

TSA In Studio Work Hours: Hours vary week to week.  Studio staffed hours are Monday-Thursday 11am-8pm, Friday 9am-6pm, Saturday and Sunday 11am-4pm.  There will often be promotional events outside the studio.

Initial and Required Training & Certifications:    

• Complete HOTWORX Certification. Repeat once annually as a refresher. 
• Maintain active CPR, AED and First Aid certification at all times.  
• Complete all assigned HOTWORX® University Online required courses included in Trainer Sales Associate curriculum.  Courses must be repeated once annually or as assigned by management.
• Complete any newly introduced HOTWORX® University Online courses as they are available.  
• Subscribe to the HOTWORX® weekly blog. read weekly and put into practice.  Ensure that all staff members do the same.  Encourage customers to subscribe to the blog as well.  
• Participate in any team or corporate trainings including webinars as assigned by general manager. 

Basic Duties & Responsibilities:  

• Estimate approximately 40-50 hours per week unless otherwise noted by management.  Always use the time clock provided to account for all work hours.  
• Arrive early, 15 minutes is recommended before all scheduled work shifts, outside promotions, corporate sales appointments, and employee educational/training sessions.  
• Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct. 
• Always strive for only 5-star online ratings for Yelp, Facebook, Google and other listing sites!  
• Follow general cleaning and maintenance checklists and guides as assigned by management.  
• Complete all daily open/closing procedures and checklists for each shift.

Customer Relations, Training and Other Duties:  Ensure that members understand how to use the Burn Off App 

• Make every member feel special and keep them motivated for the workouts.
• Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answer all post-workout questions and provide suggestions on gear, hydration, and other retail items.
• Promote participation in the Burn Off Challenge and use of the HOTWORX® App.
• Sell memberships and do the necessary prospecting and outside promotions for new members.  Achieve all membership sales goals.  Full billing information and signatures are required for completed sales. 
• Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced.  Achieve all retail sales goals.
• Perform the lesser exciting duties with positivity such as cleaning and keeping the equipment in tidy order.
• Do what is necessary to meet all prospecting and sales goal.  

Marketing & Prospecting Duties: (we will train all of this!)

• Ensure that minimum requirements for prospecting are met monthly.  This includes at a minimum, 30 names and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of guest pass from each employee.  
• Assist manager in social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement.  
• Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions.  This includes new member follow up, new guest tracking, etc.  
• Utilize all HOTWORX®® marketing tools simultaneously and consistently to maximize traffic.  Personal Minimum Prospecting Requirements are as follows:
  • Place and maintain 10 lead boxes in strategic business to be checked weekly.
  • Generate a minimum of 5 new guests per week through guest pass program.
  • Enroll a minimum of 15 new Members each month.
  • Generate a minimum of 30 new guests per month through the Ambassador Program
  • Execute one outside promotion each month.
  • Secure 10 new guest (red) appointments each day.
  • Secure 3 VIP business partners each month.
  • Participate in distribution of 500+ guest passes per month, per studio.

Base wage is $18.00 per hour + commission which should be substantial and are based on performance.  Benefits are not available currently.  Flexible schedule may be ideal for students.

NOTICE:  This job description is in no way a contract for employment.  Employment may be terminated at any time within state labor laws for failure to perform the duties outlined in this job description.