Fitness Program Manager

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

Manages and directs all operational aspects of a midsized, single client on-site fitness program ensuring the highest level of participation, results achievement, and customer satisfaction in the delivery of onsite and virtual programs and services. Responsible for contract compliance, development of and adherence to the strategic business plan, staff supervision, training, development. design and facilitation of a variety of health and fitness programs, and administrative duties including developing outcomes focused management reports. Implements and instructs individual and group fitness programs, provide floor supervision, fitness testing, exercise prescriptions, and orientations.

Key Accountabilities

• Carries out supervisory responsibilities for both on-site and virtual staff in accordance with HealthFitness policies, procedures and applicable laws including recruiting, orienting, training, evaluating, developing, and planning the succession of associates. Plans, assigns and directs work assignments to ensure staff remain challenged and productivity is maximized; provides training and development opportunities to promote and encourage career growth.
• Ensures all staff is properly trained and hold appropriate certifications necessary for safe and effective program delivery; provides continuous feedback and coaching to all program staff to ensure quality of all programs and services being delivered both onsite and virtually. Evaluating team performance by observing onsite instruction, attending live virtual sessions and watching recorded sessions. Conducts formal performance appraisals on an annual basis and initiates formal corrective action process when warranted. 
• Leads regular individual and group staff meetings onsite and virtually to ensure associates are informed about HealthFitness, client and program events, initiatives, and status. 
• Submits employment forms, payroll records and billing worksheets accurately and according to contract provisions and HealthFitness policies.
• Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.
• Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes and marketing strategy to meet client objectives and includes strategies for virtual programming.
• Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures.
• Manages the development of outcomes focused programs to meet client objectives; interfaces with client company management and peripheral departments as appropriate to assess client needs and identify HealthFitness programming solutions for both onsite and virtual fitness offerings.
• Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives for both onsite and virtual.
• Generate revenue producing programs. Identify expansion opportunities and revenue targets, creates plans to generate revenue and meet financial goals.
• Directs the implementation of fitness center based and virtual individual and group fitness programs, health education activities, motivational programs and special events; coordinates marketing and communications to maximize program engagement in regard to both onsite and virtual fitness programs, bringing in HealthFitness Corporate support as appropriate. General oversight and management of Fitness Center(s) operations.
• Creates an engaging onsite and virtual community that drives member participation.
• Manages all fitness center program activities in accordance with HealthFitness operational, quality, safety and service standards.
• Designs and develops outcomes focused programs and interventions including data collection and evaluation process; delivers personalized services and other programs to participants as applicable.
• Coordinates marketing and communications to maximize program engagement for both onsite and virtual programming, bringing in HealthFitness Corporate support as appropriate. Ensure that both client and HealthFitness standards and requirements are used/met on all marketing materials and communications. Create professional standards for all marketing materials to ensure highest quality and professionalism for both onsite and virtual audiences.
• Maintains accurate records and ensures confidentiality of data collected during health assessment and health promotion/membership activities in accordance with HealthFitness requirements, including if applicable file transfer, processes, collaborating with related suppliers and/or storage. Ensures compliance is in place for all virtual programs by making sure all waivers and forms are completed.
• Other duties as needed/assigned.

Minimum Requirements

• Bachelor's degree in Exercise Science, Health Promotion, Kinesiology or related discipline along with 2+ years’ related industry experience or equivalent combination of education, current certifications and experience.
• Current Adult CPR/AED certifications from American Heart Association, American Red Cross, or American Safety & Health Institute.
• Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT, or NETA; required within 90 days of hire.
• Personal Training certification from an industry recognized and HealthFitness approved provider; required within 90 days of hire.
• Ability to lead, manage and operate a fitness center.
• Strong interpersonal and customer service skills including the ability to motivate others.
• Ability to effectively organize and prioritize work demands.
• Computer proficiency in MS Office including at minimum Word, Excel and Outlook.
• Proficiency in fitness assessment and exercise prescription.
• Ability to teach a variety of group exercise class formats.
• Strong presentation skills and professionalism.

Applicants must meet hiring requirements including but not limited to pre-employment drug test. Compensation: $49k/Year - $55k/Year. Pay is dependent on experience and qualifications. Additional commission opportunities for someone with an industry recognized and HealthFitness approved Personal Trainer certification. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors.  We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness