The Fitness Customer Service Coordinator reports to the VP of Sales and Operations, Fitness, serving as the primary contact for coordinating transportation of fitness products.
Responsibilities include collaborating with operations to ensure quality service, managing high-value relocations, obtaining and quoting customer orders within 30 minutes, creating profiles, scheduling haulers, processing orders, tracking status, conducting post-move follow-ups, and ensuring invoicing accuracy.
The role involves project management, resource scheduling, internal/external communication, quality assurance, and problem solving.
Qualifications include a bachelor's degree or equivalent, at least two years of customer service experience in transportation, strong computer skills, excellent communication, organization, and teamwork abilities.
Key competencies are partnering, autonomy, attention to detail, problem solving, and effective communication, with occasional travel required.