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Fiscal Management Services Customer Service Specialist

Abilities in Motion

Pennsylvania

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JOB DETAILS
SKILLS
Billing, Computer Skills, Customer Support/Service, Demographics, Detail Oriented, Documentation, Employee Orientation, English Language, Financial Management, Identify Issues, Interpersonal Skills, Microsoft Excel, Microsoft Word, Organizational Skills, Problem Solving Skills, Record Keeping, Spanish Language, Time Management
LOCATION
Pennsylvania
POSTED
3 days ago
Position Summary: The FMS Customer Service Specialist is responsible for responding promptly to questions, troubleshooting technical problems, and maintaining accurate records within the FMS Program. The FMS Customer Service Specialist will handle all general incoming calls and emails to the department, allowing the team to focus on their assigned roles and responsibilities. 
 
Essential Functions (Primary Duties):
  • Respond to all day-to-day phone calls and department emails by all parties.
  • Diagnose customer problems by providing troubleshooting and support to resolve issues.
  • Provide reeducation to all parties on proper completion of mandated documentation, including but not limited to activity notes, timesheet submissions, and training verifications.
  • Document all interactions and updated demographic information within the agency database within 24 hours.
  • Coordinate with internal FMS staff as needed to ensure follow up or status updates on ongoing processes such as new hire paperwork or timesheet/invoice processing.
Role Qualifications:  
  • Excellent computer skills with knowledge of Word, Excel, and web-based systems.
  • Function as part of a team, working cooperatively with colleagues and supervisor.
  • Excellent interpersonal skills.
  • Ability to remain highly organized with acute attention to detail.
  • Flexibility to adapt to a rapidly changing work environment.
  • Effective time-management skills.
  • Ability to effectively identify issues and develop, recommend, and implement a solution.
  • Must have reliable means of transportation. 
  • Must complete criminal history clearances – PA State Police Clearance and Child Abuse Clearance.  
  • Fluent in English and Spanish (verbal and written) required.
Education/Relevant Work Experience:
  • Education: High school diploma or GED required. Associate or bachelor's degree preferred.
  • Work Experience: Minimum of 1 year working with individuals with disabilities or in a human services or related field required.
  • Personal Experience: Minimum of 2 years working with an individual with disabilities may be considered.

About the Company

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Abilities in Motion

Abilities In Motion (AIM) is a non-profit Center for Independent Living.  Our purpose is to help individuals living with a disability determine, strive toward, and achieve a lifestyle that reflects their personal life goals. AIM serves over 3,000 individuals throughout Berks and in more than 30 surrounding counties throughout PA.

The Independent Living movement champions the principle that people with disabilities prefer to direct their own lives and become active participants in their community rather than live within an institution.

AIM is dedicated to advancing the rights of people with disabilities – to improve mobility, to improve access, to improve inclusion, and to improve quality of life.   We believe in preventing and eliminating obstacles of all kinds - physical, psychological, social, and attitudinal.  These barriers deny people living with disabilities the rights and privileges common to the general public

COMPANY SIZE
100 to 499 employees
INDUSTRY
Nonprofit Charitable Organizations
FOUNDED
1989
WEBSITE
http://www.abilitiesinmotion.org