First Opportunity Program: Ushers (event driven)
Salary
$21.63 Hourly
Location
Portland5 Centers for the Arts, OR
Job Type
Variable Hour
Job Number
2026-8070-P5-F
Department
Portland5 Ctrs for the Arts
Division
P5 Ticket Services
Opening Date
07/23/2026
Closing Date
7/30/2026 11:59 PM Pacific
Position Summary
This is a First Opportunity recruitment, we are only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit www.oregonmetro.gov/fota.
Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.
Home to arts organizations such as Oregon Ballet Theatre, the Oregon Symphony and the Portland Opera, P'5 is among the largest performing arts centers in the US with approximately 800 performances annually. The five theatres at Portland5 have showcased countless events over the years including Broadway shows, concerts, comedy shows, plays, children's theatre, lectures, dance and much more. We are purposeful in presenting our diverse community with meaningful performing arts performances and spaces that are welcoming and accessible to everyone.
Were seeking enthusiastic and service-oriented individuals to join our team as Ushers. This role is ideal for people who enjoy interacting with the public, thrive in a fast-paced environment, and are looking for flexible, event-based work. With shifts typically lasting about four hours and occurring primarily in the evenings and weekends, this position offers a great opportunity to earn income while maintaining other work, school, or personal commitments.
As an Usher, youll play a key role in creating a welcoming, safe, and enjoyable experience for every guest. Youll greet patrons, assist with seating and wayfinding, answer questions, and help guests feel comfortable and informed throughout their visit. Along the way, youll build expertise in our venues, develop customer service and communication skills, and contribute to the success of world-class performances enjoyed by our diverse community.
If youre passionate about helping others, enjoy live events, and want to be part of an organization dedicated to making the performing arts accessible and welcoming to all, we encourage you to apply.
As an Usher you will:
Welcome patrons and provide directions, wayfinding assistance, and seating support.
Assist with ticketing and seating concerns, resolving routine issues and referring complex situations to the Lead or House Manager.
Scan or collect tickets as assigned, including at the Newmark Theatre.
Help maintain clear and accessible walkways, aisles, and ramps by addressing obstructions such as wheelchairs, walkers, strollers, and large packages.
Enforce facility, client, and restricted-item policies in a professional and customer-focused manner.
Identify spills, safety concerns, and other potential hazards, promptly reporting them to the Lead or House Manager.
Respond appropriately to accidents and emergencies by following established emergency procedures and seeking assistance when needed.
Remain attentive throughout events to provide exceptional customer service and support a safe, welcoming environment for all guests.
Distribute programs, flyers, and other materials as requested and provide guest attendance counts to the Lead or House Manager.
Communicate availability to the Admissions Staffing Manager to support monthly scheduling needs.
Attributes for success:
Perform the physical aspects of the position, including the ability to stand for long periods of time, ability to climb ramps and stairs, and the ability to lift, hold and carry up to 30 pounds.
Read and comprehend all information listed on tickets, vouchers, badges, and other event credentials.
Communicate clearly, concisely and in a courteous manner both orally and in written form.
Remain attentive to, and approachable by, members of the public and clients.
Work effectively with co-workers, supervisors, and the public.
Deal effectively and successfully with stressful and sometimes difficult social interactions.
Represent the venue in a professional, competent, and courteous manner.
Grasp procedural techniques and facility policies and regulations, as well as the facilitys physical layout.
Use computerized systems online via the Internet for event information and scheduling.
Must be dependable.
DIVERSITY AND INCLUSION
At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.
Learn more about how Metro is advancing diversity
TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
Minimum qualifications
If this statement is true for you, then you may be ineligible to apply
If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.
Like to have qualifications
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.
Three years or more of front-facing customer service experience in a fast-paced environment
One year or more experience working with the performing arts
SCREENING AND EVALUATION
The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.
The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.
COMPENSATION AND REPRESENTATON
The rate of pay for this position is $21.63 per hour.
This position is eligible for overtime and is represented by IATSE B-20 union. It is classified as an Usher.
Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.
Questions?
Recruiter: Megan Warneke
Email: megan.warneke@oregonmetro.gov
Additional Information
Equal employment opportunity
All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.
Non-discrimination in hiring decisions
Metro is committed to equal employment opportunity and complies with all applicable federal, state, and local civil rights laws. Metro employment decisions - including recruitment, screening, interviewing, selection, promotion, compensation, and separation - must not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected class.
Accommodation
Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.
Veterans preference
Under Oregon Law, qualified veterans may be eligible for veterans preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans preference for this job, please provide qualifying documents as instructed during the application process.
Hybrid Telework
Positions designated as "hybrid telework," meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.
Pay equity at Metro
No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.
Online applications
Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.
How to Apply
For tips on how to apply and more information on what the application process looks like, visit Metro's "How to apply" page.
Government Jobs
For assistance with your account or to reset your password please visit GovernmentJobs "Help and Support" page.
Metro
Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area's garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home.
As part of the Metro family, Portland'5 Centers for the Arts, helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services, and tools at a regional scale.
Portland'5 Centers for the Arts and Metro
As the fifth-largest performing arts center in the nation, Portland'5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance and lecture performances to greater Portland. Portland'5's roughly 73 employees host more than one million patrons each year.
As part of the Metro family, you play a vital role in serving the people of the greater Portland region.
Family members, including eligible spouses, domestic partners, and children, are covered under most of our benefits programs. Benefits vary depending on position and full-time, part-time, and variable hour status.
Part-time employees benefits are based on position and the number of hours worked. A few of the benefits that may be offered are:
For part-time employees, employee contributions to health insurance premiums are pro-rated based on the number of hours they work.
Metro also offers a variety of perks for all employees, including free admission to the Oregon Zoo (including ZooLights!), Oxbow and Blue Lake Regional Parks, membership discount at Lloyd Athletic Club, credit union eligibility and more. Employees also receive access to financial wellness and legal consultation services, as well as first-time home buying and ownership counseling.
Learn more about employee benefits.
Some positions are represented by a union and have additional benefits.
View union contracts here.
01
This position is considered a variable hour position with no set schedule and will be scheduled to work based on business and event needs; which can include nights, weekends and holidays. This is not a full-time position. Are you able to meet this availability requirement?
02
How many years of experience do you have interacting with the general public in high-volume situations? (this experience should be listed in your application)
03
Select all the shifts are you available to work?
04
Please check all the days you are regularly available to work.
Required Question
Employer Oregon Metro
Address 600 NE Grand Ave
Portland, Oregon, 97232
Phone 503-797-1570
Website http://www.oregonmetro.gov