This role involves serving as the first point of contact for policyholders reporting auto accidents or seeking claim updates. The Customer Service Representative provides compassionate, accurate assistance by gathering claim details, explaining coverage, and updating customers on claim status. Fluency in Spanish is highly desirable. The position is remote within the Southeast region, with work hours from 8:00 AM to 6:00 PM EST. Key responsibilities include handling inbound calls, scheduling assessments, liaising with claims teams, and ensuring compliance with policies and regulations. Candidates should have at least 1 year of customer service experience, strong communication skills, and a high school diploma (associate's preferred). Benefits include a 401(k), health insurance, paid time off, and disability coverage. The salary varies based on experience, and the company is an equal opportunity employer participating in E-Verify.