Communication Skills, Customer Support/Service, Customer/Client Research, Department of Health and Human Services, Help Desk, ITIL (IT Infrastructure Library), Technical Support
LOCATION
Raleigh, NC
POSTED
2 days ago
State of North Carolina - Health & Human Services (DHHS) is seeking a User Support Technician I to provide first-line NCFAST application and IT support across the NC FAST system and county offices. You will gather user information, apply documented solutions, and escalate more complex issues to technical staff.This role emphasizes strong communication, accuracy in ticketing, and adherence to ITIL-based processes.#J-18808-Ljbffr