Job Position: Fire Alarm Service Manager
Location: Pflugerville, TX 78660
Pay Rate: $100,000 $125,000/year
Description: Now Hiring Fire Alarm Service Manager Austin, TX | Lead Service, Drive Performance
Are you a proven Fire Alarm professional who knows how to run service operations, lead technicians, and keep customers taken care of? TradeSTAR is partnering with a respected life safety contractor in the Austin market to hire a Fire Alarm Service Manager who can own the service side of the business from dispatch to project closeout.
This role is built for someone who understands fire alarm systems inside and out, but also knows how to lead people, manage workflows, and deliver top-tier customer service.
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About the Opportunity / What You ll Do
Oversee daily service operations for fire alarm systems across multiple commercial clients
Manage and dispatch service technicians for troubleshooting, inspections, repairs, and emergency calls
Ensure timely completion of service tickets, deficiency repairs, and small projects
Coordinate and track inspection, testing, and maintenance (ITM) schedules in compliance with NFPA 72
Review and approve service reports, test documentation, and compliance records
Act as the main point of contact for customers handling escalations, service requests, and system issues
Manage project flow from initial service call through completion and billing
Support quoting and scope development for repairs, upgrades, and retrofit projects
Monitor team performance, productivity, and quality control across all service work
Ensure proper system functionality across major platforms such as:
o Notifier
o Simplex
o Siemens
o EST (Edwards)
o Fire-Lite
Maintain compliance with AHJ requirements, UL standards, and local fire codes
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Qualifications / Who You Are
5+ years of experience in fire alarm service, installation, or project management
Previous leadership experience as a Lead Technician, Supervisor, or Service Manager
Strong knowledge of NFPA 72, fire alarm system components, and inspection requirements
Hands-on experience troubleshooting and servicing addressable and conventional systems
Ability to manage multiple service calls, technicians, and customer accounts simultaneously
Experience with service software, scheduling tools, and reporting systems
Strong communication skills comfortable working with customers, AHJs, and internal teams
NICET Certification (Level II or higher) preferred
Texas FAL license preferred
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Why TradeSTAR
At TradeSTAR, we connect experienced leaders with top-tier contractors across Texas. We understand the life safety industry and the responsibility that comes with it.
Leadership role with real impact on operations and customer relationships
Long-term opportunity with a growing contractor in the Austin market
Support from a team that understands fire alarm systems and service operations
Career path into senior operations, division management, or executive leadership
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Compensation & Benefits
$100,000 $125,000/year (based on experience and certifications)
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Company vehicle or allowance (depending on client)
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Call to Action
If you re ready to lead from the front, take ownership of service operations, and build strong customer relationships this is your next move. Apply today and step into a leadership role where your experience drives results.
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Contact TradeSTAR Austin Office
305 N. Heatherwilde Rd.
Suite 310
Pflugerville, TX 78665
Phone: 512-345-7827
Office Hours: Monday Friday, 8:00 AM 5:00 PM
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