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Fingerprint Technician - DMS

Idaho Division of Human Resources

Coeur d'Alene, ID

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JOB DETAILS
SKILLS
Analysis Skills, Auditing, Background Investigation, Bookkeeping, Compensation and Benefits, Customer Relations, Customer Support/Service, Data Entry, Dental Insurance, Detail Oriented, Employee Assistance Plan, English Language, Healthcare Providers, Help Desk, Higher Education, Identify Issues, Insurance, Policy Development, Problem Solving Skills, Proofreading, Public/Media/Press/Analyst Relations, Quality Assurance, Quality Management, Record Keeping, Regulations, Retirement Plan, Sales, Vision Plan, Work From Home
LOCATION
Coeur d'Alene, ID
POSTED
17 days ago
DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS *THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.* The Idaho Department of Health & Welfare's (IDHW) Division of Management Services (DMS) has an exciting opportunity for an autonomous Fingerprint Technician to serve Idahoans in Coeur D'Alene. This position will play a critical role in providing fingerprinting services and customer support to Idahoans as a front line staff member for the Background Check Unit (BCU). As the Fingerprint Technician for BCU in a fast-paced, customer-facing office, successful applicants will be an independent member of a much larger team providing fingerprinting services to local citizens of the North Idaho communities and completing initial criminal history background check research. This position is not eligible for telework. The successful applicant will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation. BENEFITS: The State of Idaho offers a robust total compensation and benefits package, including but not limited to: + We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit at retirement. + 11 paid holidays + Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time) + Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/) + Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week) + 2 voluntary supplemental retirement plans including both pre-tax and Roth options + Deferred compensation plan + Life insurance for self, spouse, and children + Short and long-term disability insurance + Flexible Spending Accounts (FSA) + Wide variety of training opportunities + Some positions offer flexible hours and/or telecommuting + Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider + Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) + Employee assistance program Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.* EXAMPLE OF DUTIES: + Collect fingerprints of persons (generally referred to as "applicant") applying for the IDHW criminal history background check using a digital fingerprint scanner. + Review sensitive information related to applicant criminal history. + Resolve applicant queries daily in person, via telephone, email, and/or fax. + Assist applicants and their employers/agencies in navigating the Background Check System and troubleshooting errors. + Interface with internal and external customers using excellent public relations skills. + Function with considerable independence and exercise extreme discretion with sensitive applicant and agency information MINIMUM QUALIFICATIONS: You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum and specialty qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below. + Experience monitoring record systems to identify and correct errors. Typically gained by at least one year of related experience. + Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs. Typically gained by at least one year of experience which frequently required interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic well being of others or will result in a service or action being denied. + Experience analyzing information and researching a variety of sources to identify and resolve problems or issues. Typically gained by at least one year of extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain, and verify information and determine the appropriate course of action. + Experience dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations. Typically gained by at least one year experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters. + Experience entering and retrieving data using a computerized record system. Typically gained by at least six months of experience in a work setting where it was required to enter and retrieve data in a database records system or other computer records system. + Experience composing and proofreading business correspondence. Typically gained by at least one year of office experience which required composing and proofreading a variety of business documents on a regular basis OR successful completion of at least one college-level English composition or business English class AND six months of experience composing business documents. Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants. + Experience using excellent customer service skills. Typically gained by at least one year of experience or equivalent working in customer-facing sales, sales associate, service desk, help desk, or customer service/support positions. + Experience handling highly sensitive information. Typically gained by at least one year of experience or equivalent working in customer-facing sales, bookkeeping, auditing, data entry, service desk, help desk, or record keeping positions. + Meticulous and detail-oriented even while under pressure with frequent interruptions. Typically gained by at least one year of experience or equivalent working in customer-facing sales, bookkeeping, auditing, data entry, service desk, help desk, record keeping, quality assurance or writing positions. + Comfortable with repetitious protocols and tasks. Typically gained by at least one year of experience or equivalent working in customer-facing sales, bookkeeping, auditing, data entry, service desk, help desk, record keeping, or quality assurance positions. Learn About a Career with DHW (https://healthandwelfare.idaho.gov/about-dhw/dhw-careers) ***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: dhwjobs@dhw.idaho.gov PHONE:(208) 334-0681 EEO/ADA/Veteran:The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.

About the Company

I

Idaho Division of Human Resources

INDUSTRY
Other/Not Classified