Fine Dining Supervisor

Position Summary

The Fine Dining Supervisor is responsible for overseeing daily restaurant operations, ensuring exceptional guest service, maintaining fine dining standards, and supporting the Food & Beverage management team. This position supervises service staff, monitors guest satisfaction, and ensures all operational procedures are followed to provide a memorable dining experience.

Essential Duties and Responsibilities

• Supervise and coordinate daily operations of the fine dining restaurant.
• Ensure all guests receive prompt, professional, and courteous service.
• Monitor dining room activity and assist staff during service periods.
• Train, coach, and mentor servers, bartenders, hosts, and support staff on service standards and guest engagement.
• Conduct pre-shift meetings and communicate daily specials, menu changes, and service expectations.
• Address guest concerns and resolve complaints in a professional and timely manner.
• Ensure compliance with company policies, health regulations, sanitation standards, and alcohol service laws.
• Monitor employee performance and provide feedback, coaching, and corrective action when necessary.
• Assist with scheduling and labor management to ensure proper staffing levels.
• Ensure proper cash handling, POS transactions, comps, voids, and closing procedures.
• Maintain cleanliness and organization of the dining room, service stations, and guest areas.
• Work closely with the culinary team to ensure accurate and timely food service.
• Assist with inventory controls, ordering, and cost management as assigned.
• Support special events, private dining functions, and VIP guest experiences.
• Lead by example and maintain the highest standards of professionalism and hospitality.

Qualifications

• Minimum of 2 years of supervisory experience in a fine dining or upscale restaurant environment.
• Strong knowledge of food, wine, spirits, and fine dining service techniques.
• Excellent communication, leadership, and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving and guest recovery skills.
• Proficiency with POS systems and restaurant operations software.
• Flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to work in a fast-paced restaurant environment.

Performance Expectations

• Maintain exceptional guest satisfaction scores.
• Ensure adherence to service standards and operational procedures.
• Promote teamwork, professionalism, and accountability among staff.
• Support restaurant profitability through effective labor and operational management.
• Foster a positive and engaging dining experience for all guests.