Financials Technical Analyst

HonorVet Technologies is a veteran-owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline — it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.
 
Position Details

• Title: Senior CAPPS Financials Technical Analyst
• Location: Remote
• Duration: Long Term
• Employment Type: Contract

 
Key Responsibilities
1. CAPPS Financials Program Support

• Perform highly advanced senior-level consultative services and technical assistance in support of the CAPPS Program
• Ensure CAPPS Financials Requirements, Procedures, Development, and Testing from the Managed Services vendor meet written procedures, coding standards, and the CAPPS System Development Lifecycle
• Review developed code for compliance with CPA-defined requirements and validate code comparisons prior to migration

2. WCAG Accessibility Compliance & Waiver Management

• Ensure all digital products and content meet WCAG 2.1 accessibility standards, maintaining perceivable, operable, understandable, and robust experiences for all users
• Regularly review content for compliance and implement updates or remediation whenever accessibility issues are identified
• Coordinate testing efforts for compliance with CPA
• Submit WCAG accessibility waivers as required by CPA
• Actively track requests submitted to the vendor requesting resolution
• Track system (CAPPS) coding/configuration once resolution is available
• Renew waivers upon expiration if solutions have not been provided or installed

3. Functional & Technical Design Oversight

• Analyze business processes and current system workflows to assess ERP design fit
• Review functional designs, specs, and integration documents to identify technical gaps
• Evaluate upstream/downstream dependencies to ensure architectural alignment
• Prepare technical scenarios and test cases to validate system behavior
• Assess designs for performance, security, scalability, and data quality impacts
• Provide concise technical feedback during design walks, highlighting risks and dependencies
• Support design reviews to ensure accuracy and readiness for development and testing

4. CAPPS Service Desk (BOSSDesk)

• Maintain and support the CAPPS Service Desk Application including product configuration and administrative support
• Remain current on all functionality offered by BOSSDesk
• Maintain an ITIL-compliant service desk application and ensure it remains current with all approved configuration changes
• Perform advanced troubleshooting and root cause analysis
• Ensure integration and provide API support (TDIS)
• Respond to reported incidents and monitor the system
• Maintain technical documentation and knowledge management repository
• Collaborate and coordinate with BOSSDesk as required for engineering and product support
• Assist with data analysis and requested reporting
• Provide Level 2 Service Desk duties including ticket handling for complex issues, in-depth troubleshooting, and basic configurations

5. Incident Management & Communication

• Actively respond to and maintain customer ticket requests via CAPPS Service Desk including interface issues, IP Whitelisting, CPA EFT server connectivity, agency transfer files, and batch failures
• Actively participate in CPA's Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities
• Make presentations at CAPPS User Groups

6. Compliance, Security & Audit

• Perform all duties following CPA's processes, policies, and procedures within project scope and on schedule
• Work in accordance with ITIL principles and practices for IT service management (ITSM) and IT asset management (ITAM)
• Plan, design, develop, implement, support, and maintain IT security measures to safeguard system information
• Participate in annual SOC-1 attestation audits ensuring accuracy and security of all CAPPS information
• Ensure all enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy
• Participate in Disaster Recovery and Upgrade Testing activities

Required Experience

• 10 Years – Texas public sector experience, directly working for or supporting a Texas state government agency
• 10 Years – Experience performing technical activities in support of CPA application systems
• 10 Years – Experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross functional communication
• 10 Years – Experience preparing materials for and conducting executive-level presentations
• 10 Years – Experience performing technical project management activities in support of CPA's CAPPS program
• 10 Years – Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable
• 10 Years – Knowledge of data integration, data quality, and SDLC processes and methodologies
• 10 Years – Technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, Peoplecode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher
• 10 Years – Experience with CAPPS Central production and deployment for more than 100 agencies and 5 Hub instances
• 8 Years – Experience with IT service desk functions and ITIL framework methodologies
• 3 Years – Providing full support for BOSSDesk or comparable ITIL compliant service desk application

Preferred Experience

• 10 Years – Experience with software and hardware management industry best practices
• 10 Years – Experience with CPA's legacy Statewide Financial Systems production support
• 10 Years – Experience developing technical specifications to support IT procurements