Join Our Team
For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.
Summary: The Financial Services Representative II builds and strengthens member relationships and introduces members to new, more efficient ways of banking online, the mobile app, and ATMs in person and virtually. The Financial Services Representative will learn members' personal financial goals and recommend tailored solutions to meet their needs.
Education and/or Experience: High School degree or GED required; Bachelor's in Business in lieu of experience will be considered Minimum two years of general work experience, customer service, call center, sales and a minimum of one year branch experience required Commissioned notary or can successfully obtain a notary commission in the state where you work within six months of starting in the role required Banking products, cross-selling, member onboarding, new account openings, retail banking, banking software experience preferred
Job Responsibilities:
• Works closely with new and existing members to understand their financial needs and deepen relationships • Processes routine and complex financial transactions for members quickly and accurately (including deposits and withdrawals, loan payments, cashier's checks, IRA) in compliance with regulations and guidelines • Provides recommendations and assists members with a wide array of financial solutions to satisfy their spending, saving, borrowing, and investing needs • Educate members to bank more efficiently using the web, mobile, and ATM • Participate in offsite membership development activities such as events and visits to businesses to promote membership • Uncover members' financial goals and introduce members to internal business specialists to help meet their financial goals • Leverage phone and e-mail to perform regular member outreach, including outbound sales, follow-ups on pending recommendations and services, and proactive check-ins; maximize the effectiveness of these calls through appropriate planning and prioritization • May handle escalated member issues • Perform other duties as needed upon request by immediate supervisor
Benefits of Joining the Teachers Team:
We provide a competitive compensation and benefits package that includes, but is not limited to:
• This position is eligible for our quarterly retail performance incentive program. Employees in non-commission roles may also receive an annual discretionary bonus. • Paid time off for vacation, personal days, and holidays • 401(k) company contribution • Teachers pays 100% of Dental & Vision premium • Tuition reimbursement is offered to full-time employees • Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers
The good faith range for this position is $24.00 to $26.50 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.
To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers
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Founded in 1952, TFCU is a not-for-profit, member-owned financial institution which exists to serve our members. TFCU provides personal financial services to more than 228,000 members and with over $4.8 billion in assets, we are one of the largest credit unions in the country. TFCU has 27 Suffolk County branch locations, with the latest in technology to provide up-to-the-minute financial assistance and security.
Membership Eligibility: All Long Islanders* can bank at TFCU
TFCU now offers financial services to all people and businesses located in Nassau and Suffolk* Counties.
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TFCU Mission Statement
TFCU is a not-for-profit, member-owned financial institution that exists to serve its members. We will provide them with exceptional value and service by hiring action-oriented people who share our passion for business and our goal of exceptional member service. We will ensure our success by improving continuously, never being satisfied with the status quo and never slowing down.
TFCU is an EOE AA M/F/Vet/Disability
Drug Free Environment.