Accounting, Calendar Management, Communication Skills, Computer Skills, Customer Relations, Customer Service Operations, Customer Support/Service, Data Quality, Database Administration, Detail Oriented, Develop and Maintain Customers, Document Management, Documentation, Establish Priorities, Event Management, Fax Machines, Financial Operations, Financial Planning, Financial Services, Maintain Compliance, Microsoft Office, Microsoft Product Family, Multitasking, Organizational Skills, Public/Media/Press/Analyst Relations, Record Keeping, Regulatory Requirements, Resolve Customer Issues, Securities, Spreadsheets, Typing
To apply for this position, go to our website Ohnward Bancshares, Inc.
www.ohnward.com
POSITION SUMMARY/ Role Overview
The Financial Operations and Client Relations Coordinator supports financial advisors by managing securities-related processes, maintaining client records, assisting with client service, and ensuring compliance with financial services requirements. activities. Key responsibilities include maintaining client databases, preparing client review materials, processing new business, ensuring compliance and supporting client communications and relationship building.
KEY ORGANIZATIONAL RELATIONSHIPS
- Reports to the Chartered Financial Consultant or designated supervisor.
- Works closely with Chartered Financial Consultants, Financial Advisors, operations staff, clients, and external business partners.
DUTIES AND RESPONSIBILITIES
Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires accuracy, organizational skills, and the ability to make phone calls. Will mostly communicate with customers and the financial advisors.
- Takes initiative to make phone calls to keep momentum.
- Maintains client database records and Laserfiche files, ensuring information is accurate, current, and complete.
- Prepares and maintains accurate client review materials for new and existing accounts.
- Processes securities and fixed-related business and coordinates required documentation with appropriate companies and business partners.
- Logs, tracks, and reports transactions in accordance with Broker Dealer (Cambridge Investment Research) requirements and internal procedures.
- Provides professional, responsive client service by answering questions, coordinating follow-up, and assisting with client requests.
- Reviews client files for completeness and assists in maintaining compliance with applicable policies, procedures, and regulatory requirements.
- Supports client communication and public relations efforts, including outreach, scheduling, event planning and relationship-building activities.
- Performs other duties as assigned.
SKILLS AND ABILITIES
To perform this job successfully, an individual should demonstrate the following knowledge, skills, and abilities.
- Demonstrates accuracy, thoroughness, attention to detail.
- Maintains strong organizational skills and the ability to prioritize multiple tasks.
- Understands basic accounting, financial services, and business processing concepts (faxing, uploading, scanning)
- Uses good judgment and discretion when handling confidential client information.
- Demonstrates proficiency with computers, electronic equipment, department-specific software, spreadsheets, and document management systems.
- Listen Well: to resolve client service and operational issues and assist financial advisor team.
- Communicates clearly and professionally, both verbally and in writing (typing); confidence and professionalism on the phone are required.
EDUCATION AND EXPERIENCE
- Associate Degree: 2-4 year's experience and/or training; or equivalent combination of education and experience.
- Computer proficiency. Microsoft Office products.
BENEFITS:
Stakeholder Bonus
Health Insurance
Dental Insurance
Retirement Plan (401k) - 3% Safe Harbor Contribution + Discretionary Contribution
10 Observed Holidays
PTO
Group Term Life provided
Short Term Disability - 100% provided by company
Long Term Disability
Maternity/Paternity Leave - 100% of pay
Community Involvement
Pay-It-Ohnward - Company Giving Program
Grilling for Charity - Community Donations
Thank God Its Monday (TGIM) Company Event
To apply for this position, go to our website Ohnward Bancshares, Inc.
www.ohnward.com
Equal Opportunity Employer