Financial CounselorLocation: Tampa, FloridaOrganization: Tampa Family Health Centers (TFHC)About Tampa Family Health CentersAt Tampa Family Health Centers, healthcare is more than a service-it's our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change.Joining TFHC means becoming part of a mission-driven organization where professionals are supported in delivering patient-centered care that makes a real impact.Position SummaryWe are seeking a Financial Counselor to join our Finance team. This role is responsible for screening patients for insurance coverage and financial eligibility, ensuring patients are placed in the appropriate pay category, and supporting payment arrangements in accordance with TFHC policies. The Financial Counselor works closely with clinical, front office, and social work teams to promote compliance, access to care, and continuity of services.Essential ResponsibilitiesScreen patients for insurance coverage and verify income eligibilityComplete financial re-screens and update demographics and pay categories in the systemReview uninsured patients and determine appropriate payment plans and expiration datesObtain insurance authorizations and coordinate with registration staffProvide patients with required financial documentation and lettersEnsure sliding fee patients sign required acknowledgementsCoordinate emergency visit authorizations when neededMaintain patient privacy and confidentiality at all timesAssist with front office support during slower periodsRecall patients for required health screenings per pay plan guidelinesParticipate in meetings and support TFHC's Mission, Vision, and ValuesPerform other duties as assignedQualificationsHigh school diploma or equivalent requiredPrevious experience in healthcare financial counseling, insurance verification, or patient access preferredSkills & AbilitiesStrong verbal and written communication skillsProficiency with Microsoft Word, Excel, and basic computer systemsAbility to type accurately with strong attention to detailAbility to handle sensitive information with professionalism and discretionComfortable working in a fast-paced healthcare environmentBenefits & RewardsTFHC offers a comprehensive benefits package designed to support your well-being and professional growth (for all eligible employees), including:Medical, Dental, and Vision InsuranceLife and Disability InsuranceGenerous PTO and 7 paid company holidays401(k) program with employer contribution after one yearEmployee discount program for entertainment, travel, and moreWhy Join TFHC?At TFHC, you'll be part of a collaborative team dedicated to removing barriers to care and supporting patients beyond the exam room. Your work will directly impact access to healthcare for the communities we serve.Join UsIf you're passionate about helping patients navigate healthcare coverage and financial access, we encourage you to apply and join Tampa Family Health Centers.
Tampa Family Health Centers is your Patient-Centered Medical Home.
Our Mission: Provide quality, caring, and accessible health care to a culturally diverse community.
Who We Are: A federally qualified health center, Tampa Family Health Centers provides high quality, affordable health care to residents of Hillsborough County. With 17 accredited and certified medical locations, TFHC continues to deliver exceptional health care to all its patients.
Patient Focused: TFHC is your Patient-Centered Medical Home. TFHC is so much more than a walk-in clinic or regular doctor’s office. We want to be your “medical home,” a one-stop shop for all of your health care needs. Whether it is the common cold or continued care of a chronic illness, we are here for you. Our team of caring doctors and staff focuses on helping you achieve your health goals quickly and easily.
Community-Focused: TFHC works with local schools, shelters, and faith-based programs to provide health care, support, education, and outreach to the Tampa community. We also serve as a referral source for services such as food, shelter, financial counseling, as well as local, state, and federal assistance programs.
Our Staff: Our team is the foundation of Tampa Family Health Centers. Our well-trained staff is among the best in their fields. If you are interested in joining the TFHC Family, please see our current job openings on our Career Page.