Financial Counselor

Financial Counselor at UnitedHealth GroupSkip to main contentThe UnitedHealth Group Careers website will be undergoing planned maintenance. 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Connecting. Growing together.With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.IntegrityCompassionInclusionRelationshipsInnovationPerformance Financial Counselor Requisition number 2343834 Job category Healthcare Delivery Primary location Greenbrae CA Date posted 03172026 Overtime status Non-exempt Travel No Share this jobFacebookXLinkedInEmailDescription - ExternalOptum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best.Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to startCaring. Connecting. Growing together.Combine two of the fastest-growing fields on the planet with a culture of performance collaboration and opportunity and this is what you get. Leading edge technology in an industry thats improving the lives of millions. Here innovation isnt about another gadget its about making Healthcare data available wherever and whenever people need it safely and reliably. Theres no room for error.This position is full-time 40 hours week. Employees are required to have flexibility to work any of our 8-hour shift schedules Monday - Friday. Once hours are set they will remain the same unless the needs of the business change. It may be necessary given the business need to work occasional overtime and weekends.TheFinancial Counseloris responsible for assisting patients with navigating their insurance benefits cost of service and financial assistance needs. Individuals in this role serve as a liaison between medical staff patient financial services insurance payers patients family members and other team members to ensure excellent patient care. This includes but is not limited to the information outlined belowInsuranceVerification of insurance eligibility benefits and authorizationsNotifying insurance payers of patient admissionsEnsure appropriate insurance coverage is listed within a patients accountFinancial AssistancePoint of contact for uninsured patientsCollaborate with Patient Financial Services and Med Data to screen patients for financial assistanceProvide estimates to patients for upcomingcurrent servicesCollectionsContact patients prior to their procedures and collect paymentsWork with patients to set up payment plans and loan programsAct as a liaison between patients and BCH upper management to create special payment arrangementsCustomer ServiceCollect confidential and sensitive information in a respectful mannerAssist patients departments and providers with eligibility benefits and authorization questions and cost informationRemain knowledgeable with changing workflowsTrainingOrienting and onboarding new team membersTesting and developing new workflowsUpdating reference guides as neededCollaborating with department trainers on new materials and training strategiesLeadershipNavigate difficult conversations resourcefully and respectfullyCommunicate protocols and complex terminology in a manner easy to understandMotivate teammates to achieve goals set by departmentComplete Revenue Cycle Overview Training to IncludeBasic understanding of how each part of the Revenue Cycle is integratedShadow multiple parts of the Revenue Cycle Scheduling Authorizations Registration BillingAbility to direct patients to the appropriate resource for questions regarding scheduling authorizations billing etc.Teach new hires Revenue Cycle Basics and how their job impacts the cycle overallPrimary ResponsibilitiesGreeting & registering patientsResponsible for obtaining all demographics and insurance informationPoint of service collectionsAuthorizations NOAs from patients or their representatives and physicians in a courteous and efficient manner for billingProviding general information supportAnswering phonesOther duties pertinent to optimal patient experience patient flow and efficient staff utilization are also expectedYoull be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required QualificationsHigh School DiplomaGED