Financial Counselor

Financial Counselor at UnitedHealth Group

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Financial Counselor

Requisition number: 2344490 Job category: Healthcare Delivery Primary location: Bangor, ME Date posted: 04/13/2026 Overtime status: Non-exempt Travel: No

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Opportunities at Northern Light Health in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine we work to personalize and streamline health care for our communities. If the place for you is at a large medical center a rural community practice or home care you will find it here. Join our compassionate culture enjoy meaningful benefits and discover the meaning behind Caring. Connecting. Growing together.

The Financial Counselor primary function is to ensure a constant and reliable cash flow maximize revenue collections minimize Accounts Receivable losses bad debt and promote excellent public relations. The Financial Counselor is responsible to ensure all accounts passing through the unit are screened for linkage opportunities and appropriate actions are completed.

This position is full-time Monday - Friday. Employees are required to work between the hours of 7:30 AM - 4:00 PM EST including the flexibility to work occasional overtime and weekends based on business need.

We offer 1-3 months OR longer of paid onsite training. The hours during training will be 7:30 AM - 4:00 PM EST from Monday-Friday.

Training will be conducted onsite at 489 State Street in Bangor, ME.

Primary Responsibilities

• Screens appropriate patients for possible healthcare coverage or financial assistance opportunities to determine eligibility coverage levels and billing requirements
• Counsels patients as to financial responsibility while assessing suitability for in-house programs of Free Care Discounted Care and Payment Plans
• Ensure all accounts are screened for linkage opportunities and appropriate actions are completed
• Performs a daily check of all qualifying patients and assesses/offers financial assistance
• Functions as the liaison with various departments for determining financial options and financial counseling for scheduled procedures and price-shopping
• Records and prepares statistics for outreach of financial assistance programs offered
• Maximize revenue collections
• Minimizes accounts receivable losses bad debt by use of workflows technology and tools provided
• Maintains a safe environment complying with NLH policies and procedures reports directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• May perform other duties upon request
• Identifies outstanding balances from patients previous visits and attempts to collect any amount due
• Functions as a Superuser for primary computer systems
• Proactively identifies process improvement opportunities
• Works on Special Projects as needed
• Performs the duties of a Financial Counselor Patient Access
• Maintains up-to-date knowledge of specific admission registration and pre-registration requirements for all areas

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED or higher
• 2 years of experience in a hospital or medical setting
• Intermediate level of proficiency in Windows Excel and Microsoft Office including the ability to type at the speed of 35 WPM (words per minute)
• Ability to train onsite for 3 months OR longer at Northern Light Health & Medical Center 489 State Street in Bangor ME
• Ability to work any shift between the hours of 7:30 AM - 4:00 PM EST from Monday - Friday including the flexibility to work occasional overtime
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal state and local regulations as well as all client requirements and will