Bank Management, Banking Services, Business Banking, Business Ethics, Business Skills, Business Strategy, Candidate Pipeline, Coaching, Compensation and Benefits, Consultative Sales, Consulting, Credit Analysis, Customer Experience, Customer Relations, Finance, Financial Analysis, Financial Services, Needs Assessment, Onboarding, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss Management, Recruiting/Staffing Agency, Relationship Management, Sales, Sales Management, Sales Prospecting, Small Business, Staff Development, Succession Planning, Talent Management, Team Lead/Manager, Time Management, Willing to Travel
Make banking a Fifth Third better
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
As a Financial Center Manager, you will:
- Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.
- Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive, ongoing support.
- Lead by example by consistently using the consultative sales process to proactively identify the financial needs of current and prospective customers, as well as recommend the appropriate solutions to meet those needs.
- Source, develop, coach and lead a team that reinforces our Core Values and business strategies.
- Participate in activities that benefit the communities we serve.
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
Enjoy a well-rewarded career with a company that helps you do your best work each day, provides the tools you need to succeed, and fosters a culture of engagement and support. Serve as part of a team focused on improving lives and communities.
Job Summary
The Financial Center Manager (FCM) is responsible for leading and coaching a team that drives consistent operating rhythms and execution of customer onboarding and ongoing relationship management. Works to actively strengthen the financial centers book of business while providing an exceptional customer experience.
Essential Duties & Responsibilities
- Deepen Consumer and Small Business customer relationships by providing a memorable customer experience
- Demonstrate and maintain a working knowledge about Fifth Thirds products, services, processes, and internal resources to stay informed, guide and lead the team
- Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of the current or prospective customers and recommend the appropriate solutions to meet those needs
- Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support
- Responsible for sourcing, developing, coaching and leading a team that reinforces our Core Values and business strategies
- Cultivate a One Bank culture that proactively collaborates with business partners
- Participate in activities that benefit the communities we serve
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee
Supervisory Responsibilities
- Provides employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments
- Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning
Minimum Knowledge, Skills and Abilities Required
- College degree or three (3) or more years of leadership experience in a sales environment
- Previous management experienced required
- Experience in financial industry and managing a P&L preferred
- Ability to professionally represent Fifth Third Bank in verbal and written communication
- Capable of analyzing credit and financial information
- Ability to successfully execute and coach sales activities
- Exhibits business acumen
- Demonstrated ability in making sound decisions
Working Conditions
- Normal office environment
- Extended viewing of computer screens
- Periodic travel within the Bancorp footprint to attend meetings and/or training
Compensation and Benefits
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner.
Location
Naperville, Illinois 60540
Note
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.