Financial Center Assistant Manager - South Yarmouth Financial Center

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Financial Center Assistant Manager South Yarmouth Financial Center South Yarmouth, Massachusetts

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To proceed with your application you must be at least 18 years of age. Acknowledge ×

Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge

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Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge

Job Description

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn, grow, and make an impact. Join us.

Job Description

This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Required Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment, and drive to deliver an experience that improves our clients financial lives.
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem-solving skills to meet clients needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Can interpret performance results, find opportunities to drive success, and hold others accountable to results.
• Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.

Desired Qualifications

• Experience in financial services and knowledge of financial services industry products and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bilingual skills.

Skills

• Coaching
• Customer Service
• Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Minimum Education Requirement

High School Diploma, GED, Secondary School, or equivalent.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift 1st shift

United States of America

Hours Per Week 40

Learn more about this role | Apply ×

To proceed with your application you must be at least 18 years of age. Acknowledge ×

Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge

Refer a friend | Apply ×

To proceed with your application you must be at least 18 years of age. Acknowledge ×

Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge

Full time

JR-26008889

Manages People

No Travel Yes 5 of the time

Age requirement Must at least be 18 years of age.

Massachusetts pay and benefits information

• Massachusetts pay range: $28.00 - $38.50 hourly
• Pay offers to be determined based on experience, education, and skill set.
• Predictable pay: This role is compensated with a base salary and is not incentive eligible.
• Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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