System Implementation Specialist

Bachelor’s Degree in Engineering 

3-5 more years of Finance, general Accounting or cost accounting with:
3 Years in FP&A or cost accounting. 
2 years in accounting. 
Strong MS Office skills, especially Excel (2 years of everyday experience). 
Experience with BI Tools and/or Forecasting Tools. 
Strong grasp of business financials.  
Demonstrate good personal judgment, and effectively handle tasks under pressure. 
Track records to develop strong relationships, influence thinking, and drive consensus among a wide range of stakeholders.  
Excellent verbal and written communication skills needed.  
Ability to operate comfortably, independently, and effectively in a fast-paced, highly cross-functional, rapidly changing environment. 
Positive attitude and excitement to contribute and grow!   
Familiarity with financial reporting and planning tools is strongly preferred.  
Good analysis and problem-solving skills to address the differing issues presented by the customer as well as the business.  
Discretion to deal with confidential information.  

System Implementation Specialist
 
Role:
The System Implementation Specialist provides professional, hands-on support for company’s central station systems, ensuring seamless installation, integration, and performance in hospital environments. This role includes conducting site surveys, managing installations and system add-ons, troubleshooting complex issues, and delivering exceptional customer support throughout the product lifecycle. Specialists also participate in the national on-call rotation, providing after-hours support to ensure continuous uptime and customer satisfaction.

 Requirements and Skills
· Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred.
· Experience with telemetry or RF systems (minimum one year preferred).
· Working knowledge of Microsoft Windows OS and IT networking concepts.
· Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
· Excellent communication, organization, and critical thinking abilities.
· Customer-focused, independent, and solutions-oriented with a positive attitude.
· Valid driver’s license with a clean driving record.

 Functions:
· Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
· Verify that all systems meet company’s performance and quality standards through comprehensive testing.
· Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
· Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
· Coordinate and perform system updates and upgrades as required.
· Maintain detailed and accurate documentation for all service and installation activities in accordance with company’s Quality System and Administrative policies.
· Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

This is a home-based field position requiring approximately 70% travel to hospital sites. The role involves physical activity, including working in ceilings, under desks, and other hospital infrastructure spaces. Overnight stays and occasional weekend or holiday on-call coverage are required. Must be able to lift up to 75 lbs. with or without assistance.