Financial Aid Technician

Financial Aid Technician

Salary

$38,264.00 - $44,004.00 Annually

Location

Lee Main Campus, Sanford, NC

Job Type

Full-time Staff

Job Number

02266

Division

Student Services

Department

Financial Aid

Opening Date

06/10/2026

Closing Date

6/24/2026 5:00 PM Eastern

• Description
• Benefits

Job Description

Central Carolina Community College is committed to being an employer of choice, grounded in excellence, integrity, respect, collaboration, innovation, and leadership. We provide a supportive, growth-focused workplace where professionals can thrive while helping students access first-class educational and workforce opportunities. Join us in shaping futures, strengthening our region, and contributing to a mission-driven culture rooted in service and opportunity.

This position will be responsible for all front desk services to include counseling and assisting students and parents on the financial aid application process, interpreting and explaining federal and state regulations to students and parents, and providing important information for continued funding. Performs specialized clerical duties in the reviewing, processing, and tracking of financial aid applications, required documents, and other forms. May work evening and additional hours in peak times.

• This position may have occasional travel between campuses and for training. Occasional after hours may be required.

• Some evening and weekend work may be required for departmental events and meetings.

Essential Duties

The Financial Aid Technician will be primarily responsible for all front desk client services, including but not limited to the following tasks:

• Counsels and advises students about financial aid eligibility, application procedures, aid programs, aid eligibility, packaging policies, costs, billing process, indebtedness, money management and financial planning.
• Interprets and explains state and federal regulations to parents and students.
• Identifies records/documents with conflicting information and follows up with students and Financial Aid Advisors.
• Maintains all student files using imaging software system.
• Collect required documents related to financial aid applications in a manner which is consistent, organized and meets all federal, state and institutional guidelines.
• Notifies and requests required documentation from students for file completion and eligibility determination.
• Answer telephones and directs calls to appropriate personnel; take and retrieve messages, and makes outgoing calls to applicants to request, provide, or verify information as directed.
• Provides in-person, phone and virtual assistance during scheduled hours.
• Responsible for maintaining the Financial Aid Facebook and Instagram social media post and content creation.
• Maintains and ensures confidentiality of student records and information.
• Identifies and refers students to appropriate student services programs who may be able to assist student with counseling, retention, or other identified needs.
• Code documentation appropriately and enter into the Colleague Communication Management System.
• Scan and index documents to student records into the imaging system. Maintain all student files within the imaging system.
• Provides highly specialized clerical support on a daily basis through all forms of correspondences.
• Supervise and monitor the work of student employees.
• Represent the Financial Aid Department during promotional events (Open Houses, Orientations, Workshops, etc.).
• Act as a liaison between various departments, offices, and outside agencies to resolve conflict, expedite processing, and access information.
• Create theme and content for monthly Financial Aid Newsletters to students.
• Other duties as assigned by the Director of Financial Aid, Associate Director(s) of Financial Aid, and VP of Student Services.
• Recognizing and respecting the variety of experiences and contributions represented by all of our students, employees, and community, the Financial Aid Technician will encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities.

Minimum Requirements

Required educational background:

• High School Diploma and two years experience in a financial aid office setting
• Equivalent combination of education and experience may be considered

Required kind and number years of work experience:

• 1-2 years or equivalent education and/or office setting

Required knowledge, skills and abilities:

• Customer Service experience, preferred but not required.

Preferred Requirements

• Experience using Datatel/Colleague system and Softdocs imaging system

Central Carolina Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our full-time employees.

• State Health Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, Education, and Voluntary Shared)
• Paid Holidays
• Prior State Service Verification
• Supplemental Retirement Plan
• Employee Assistance Program
• State Employees Credit Union
• State Employees Association of NC (SEANC)
• Employee Discount Program

Please note: Most temporary (part-time or full-time) employees do not earn benefits.

Employer Central Carolina Community College

Address 1105 Kelly Dr

Sanford, North Carolina, 27330

Phone 919-718-7493

Website http://www.cccc.edu