Financial Aid Representative

Financial Aid Representative

Salary

$39,759.00 - $57,251.00 Annually

Location

SSCC - Martin Campus - 9500 Old Greensboro Road, Tuscaloosa, AL

Job Type

Full-Time

Job Number

FT2026:23

College/Division

SSCC-503010-Financial Aid Administration

Opening Date

07/01/2026

Closing Date

7/15/2026 11:59 PM Central

Campus Location

Shelton State Community College

• Description
• Benefits
• Questions

Position Summary

The Financial Aid Representative is the primary point of contact for providing information and assistance related to financial aid and general enrollment topics on campus and in the community. Responsibilities include assisting students with various forms and financial aid processes; managing the Colleges scholarship (waivers) software platform and processes; planning and conducting financial aid workshops; communicating with students and parents; and using critical thinking skills to make decisions based on federal and state policies.

SALARY SCHEDULE PLACEMENT: Range of $39,759 - $57,251, based upon the 2025-2026 Alabama Community College System and Shelton State Community College Salary Schedule E3-4 to be determined by the applicant's education and years of applicable experience. Applicant acknowledges that if selected for the position that applicant's placement on the applicable salary schedule will be dependent upon the verified information provided by the applicant in accordance with the applicable work experience verification requirements stated in the official job posting.

Essential Duties and Responsibilities

Primary Job Duties and Responsibilities:

• Primary point of contact for processing all institutional waivers

• Primary point of contact in conducting Financial Aid Workshops for high schools, outside organizations, potential, and current students

• Assist with the processing of the SAP Appeals

• Assist students and parents with financial aid questions

• Manage the Colleges scholarship (waivers) software program and processes

• Support the financial aid director as needed

• Log into the Enrollment Services Phone System to assist callers with financial aid questions

• Log into the College's Chatbot software to assist visitors

• Perform advanced clerical skills to include:

• Using the college administrative software application system (Banner)

• Creating and maintaining Excel databases

• Organizing and presenting information in tables, charts, spreadsheets, etc.

• Demonstrate effective oral and written communication skills such as:

• Preparing accurate reports from varied information

• Making oral presentations on job-related topics to groups

• Understand and follow advanced written and verbal instructions including, but not limited to:

• Assimilating knowledge of institutional policies and procedures

• Independently following departmental guidelines and procedures

• Assimilating knowledge of records management policies and procedures outlined in the Alabama State Records Manual

Secondary Job Duties and Responsibilities:

• Provide exceptional customer service to potential, current, and former students, parents, and stakeholders
• Answer questions and provide helpful and courteous service to all individuals
• Analyze information provided and interpret the best solution or plan of action
• Assist in resolving student inquiries and concerns as it relates to financial aid
• Process incoming student information
• Maintain files and records for all necessary information
• Assist with all registration and financial aid activities
• Process and send correspondence regarding student issues or concerns
• Create electronic student files
• Establish and maintain positive working relationships with other administrative, faculty, and staff personnel
• Facilitate the timely and effective flow of campus communications and documents
• Participate in staff and committee meetings
• Communicate with other divisions regarding policy changes
• Maintain confidentiality of all information
• Advise students regarding financial aid possibilities and regulations

Other Job Duties and Responsibilities:

• Comply with policies of the Alabama Community College System and the College
• Serve on College committees as required
• Participate in professional development, compliance, performance excellence, and training activities as required
• Perform other duties as assigned by the supervisor

Qualifications

Required:

• Associate degree or higher
• Experience in a professional office setting
• Minimum of three years of experience with federal financial aid

Preferred:

• Experience with Microsoft Office Suite
• Experience with Banner
• Experience in a college setting

Application Procedures/Additional Information

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed online application packet to be considered for this position. Applicants who fail to submit all required information will not be considered. Only applications received during the period of this announcement will be considered.

APPLICATION PROCEDURE: The online submission of a complete packet is the sole responsibility of the applicant. No previous application files will be transferred for consideration of this position. No copies will be given of the application information submitted. Applicants must meet eligibility requirements to work in the U. S. at the time of appointment and must travel at their own expense for all in-person interviews.

APPLICATION REQUIREMENTS: A completed application packet consists of:

• An online Shelton State Community College employment application.
• A cover letter of application specifically detailing and relating the applicant's education, and experience to the qualifications, duties, and responsibilities of the position.
• A current resume.
• Copies of postsecondary transcript(s) identifying the applicant, institution, and verifying degree(s) earned that demonstrate that the applicant meets the educational requirements for this position. If employed, all official transcripts must be received in the Office of Human Resources within thirty (30) days of the employment start date.

IMPORTANT - PLEASE READ CAREFULLY

WORK EXPERIENCE VERIFICATION:

Meeting Minimum Requirements: If the requirements for a position list work experience in a field or area the Applicant must provide written verification(s) of their applicable work experience in order to be hired for the position. Such written verification(s) of work experience must demonstrate that the applicant meets the minimum work experience requirement. Applicants who do not produce this information as indicated will be ineligible for hire and subject to having any offer of employment withdrawn.

Salary Calculation: For all positions on all Salary Schedules, the salary amount for the selected applicant is determined by step placement on the applicable schedule. Step placement is dependent upon the following: (a) all work experience in public education in Alabama and (b) all other work experience outside of public education in Alabama that, in the sole judgment of the College, directly relates to the requirements of the position. The applicant selected for the position must provide written verification(s) of this work experience within the time provided herein if such experience is to be considered in determining their initial step place on the Salary Schedule.

Format for Work Experience Verifications: Work experience verifications should be in the form of verification letters from employers and must include complete employment dates, job title(s), job duties, and an indication whether such employment was full-time or part-time, and if part-time, the average number of hours worked each week. The letters should be on official letterhead and contain an authorized personnel signature. The College's official employment verification form is also acceptable and is available upon request. If an employment verification cannot be obtained due to a legitimate reason, for purposes of meeting minimum requirements an applicant may submit copies of other trustworthy documentation such as appointment letters, contracts, pay stubs, or W-2 forms documenting the term of employment. However, such documentation is generally insufficient for salary calculation purposes if job duties and dates of employment are not self-evident in the documentation.

Deadline for Producing Work Experience Verification: With limited exception, work experience verification documentation must be produced prior to any official offer of employment. Work experience verification from a current employer may, upon request, be delayed until an official offer of employment. Any offer of employment at a salary step greater than zero (0) or made without prior verification of any required work experience, is contingent upon production of this documentation by the applicant within ten (10) days of the offer. It is the applicant's sole responsibility to provide this verification of work experience. The College is not responsible for any cost associated with such verifications.

EEOC, E-VERIFY, BACKGROUND CHECK STATEMENTS:

Shelton State Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Shelton State Community College will make reasonable accommodations for qualified disabled applicants or employees.

Shelton State Community College reserves the right to withdraw this job announcement at any time prior to the awarding.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

Any offer of employment is contingent upon a satisfactory criminal background investigation.

This employer participates in E-Verify.

Sick Leave

All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teachers Retirement.

8 hours per month

(may accumulate an unlimited number)

Annual Leave

All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.

0-4 years 8 hours per month

5-9 years 10 hours per month

10-14 years 12 hours per month

15-19 years 14 hours per month

20+ 16 hours per month

(may accumulate up to 480 hours)

Personal Leave

All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.

Unused Personal Leave converts to sick leave if not used.

(converts to sick leave at the end of August each year if not used)

Professional Leave

Up to 10 days a year of professional development leave with pay may be granted by the President.

Holidays

New Years Day

Martin Luther King/Robert E. Lee Birthday

National Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Day after Thanksgiving Day

Christmas Eve

Christmas Day

16 (5 locally assigned)

Contracted Work Days

260

Retirement

The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit The Retirement Systems of Alabama. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers Retirement System of Alabama.

Tier I - Pays 7.50% monthly. State matches 14.57% (effective 10/01/25)

Tier II - Pays 6.20% monthly. State matches 13.61% (effective 10/01/25)

Law Enforcement Officers:

Tier I-Pays 8.50% monthly. State matches 14.57% (effective 10/01/25)

Tier II- Pays 7.20% monthly. State matches 13.61% (effective 10/01/25)

Health Insurance

PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit http://www.rsa-al.gov/index.php/members/peehip

Premium amounts:

• Single $ 30
• Family (without Spouse but with dependents) $ 207
• Employee + Spouse (no dependents) $ 282
• Family (with Spouse and dependents*) $ 307
• Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.

Tobacco Usage Premium

• Member $ 50
• Spouse $ 50

The tobacco premium applies only to the PEEHIP Hospital Medical and VIVA Health plans. Refer to the Wellness Program section to learn how you and/or your spouse can receive the non-tobacco user discount.

Wellness Premium

• Member $ 50
• Spouse $ 50

The wellness premium applies only to the Blue Cross Blue Shield Hospital Medical Group #14000 plan for non-Medicare eligible active and retired members, non-Medicare-eligible members on LOA or COBRA, and non-Medicare-eligible spouses on active or retired contracts. Refer to the Wellness Program section to learn how you and/or your spouse can receive a wellness premium waiver.

If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.

Optional Coverage Plan Premiums

• Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
• Dental Single $ 38 Dental Family $ 50

Institution matches $800 monthly (effective 10/01/17).

Duty Hours

(hours vary by campus and needs of the student)

Tuition Assistance

This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.

Employees/Dependents at two-year colleges:

• 1/3 waived after 1st year
• 2/3 waived after 2nd year
• 3/3 waived after 3rd year

Note: Employee is vested after 10 years in Retirement System. Additional information regarding retirement may be obtained from the Retirement System Web site at www.rsa.al.gov.

01

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree.

02

Application packets that are incomplete will not advance in the hiring process. Please select the answer below that best describes your application packet status as it pertains to your cover letter.

• I have included a cover letter with my application and it specifically details and relates my education and experience to the qualifications, duties, and responsibilities of the position.
• I have included a cover letter with my application but it does not specifically detail and relate my education and experience to the qualifications, duties, and responsibilities of the position. I understand that this will exclude me from review and consideration for the position.
• I have not included a cover letter with my application. I understand that this will exclude me from review and consideration for the position.

03

Application packets that are incomplete will not advance in the hiring process. Please select the answer below that best describes your application packet status as it pertains to your resume.

• I have attached my current resume.
• I have attached my resume but it is not current. I understand that this will exclude me from review and consideration for the position.
• I have not attached my resume with my application. I understand that this will exclude me from review and consideration for the position.

04

Application packets that are incomplete will not advance in the hiring process. Transcripts are specifically required and must indicate your name and the name of the institution you attended. The documentation should verify the credential earned. Simply stating that transcripts have been requested or are available upon request is insufficient and will prohibit review of your packet. As such, please select the answer below that best describes your application packet status as it relates to your transcripts.

• I have attached copies of my postsecondary transcript(s) identifying myself, the institution, and verifying my degree(s) earned that demonstrate that I meet the educational requirements for the position.
• I have attached copies of my postsecondary transcript(s) but they do not identify me or the institution. I understand that this will exclude me from review and consideration for the position.
• I have not attached the required transcripts with my application. I understand that this will exclude me from review and consideration for the position.

05

Select from the list below the highest level of education you have completed.

• High school diploma or the equivalent (GED)
• Associate degree
• Bachelors degree
• Masters degree
• Professional degree (e.g. specialist, etc.)
• Doctorate degree
• None of the above

06

Select the statement that best describes your experience with federal financial aid.

• I have three or more years of experience with federal financial aid.
• I have less than three years of experience with federal financial aid.
• I do not have any experience with federal financial aid.

07

Select the statement that best describes your experience in a professional office setting.

• I have experience working in a professional office setting.
• I do not have experience working in a professional office setting.

Required Question

Employer ACCS

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