Posting Details
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Position Type Federal Work-Study Job Title Financial Aid Office Assistant FWS Posting Number STPO239 Grade Level Level 1 - Entry Student Assistant Hourly Rate for Job Posting 9.50 Anticipated Employment Start Date for Position 03022026 Posting Category Student - Federal
Position Details
The Financial Aid Office Assistant is dedicated to the concept of providing outstanding service to faculty, staff, current and prospective students, and their parents. This position is the initial contact for prospective students on the phone and in person. The Financial Aid Office Assistant manages and answers all Financial Aid phone calls and coordinates all mail activity and forms for the Financial Aid Office. This position requires the ability to anticipate tasks that need to be completed and to work independently with initiative to accomplish these tasks while simultaneously completing daily work. In addition, the Financial Aid Office Assistant must have a high-level knowledge of all areas of the University in order to answer inquiries about financial aid, accounting, admissions, academic programs, services, etc., to provide accurate guidance and/or assistance.
Essential Duties and Responsibilities
• Greets, welcomes, and directs faculty, students, parents, staff, and the general public as needed. • Answers telephone, providing assistance and answering inquiries regarding financial aid and/or taking accurate phone messages and responding to inquiries regarding financial aid information and overall university information and guidance for current students, prospective students, and families. • Reads and interprets financial aid award screens. • Provides information and direction regarding financial aid forms processing and overall status.
Other Duties and Responsibilities
• Responsible for picking up and distributing the daily mail for Financial Aid and Enrollment Services. • Performs specialized job duties during orientation, registration, and other financial aid functions SOAR. • Schedules appointments with Financial Aid Counselors if necessary. • Prepares and mails letters and financial aid forms to students, parents, and staff.
Minimum Requirements
The Office Assistant must have knowledge of the university in order to answer inquiries about financial aid, admissions, services, etc. Must possess excellent written and verbal communications skills. Professional and positive attitude. Good listener and customer service skills.
Additional Desirable Qualifications
Physical Requirements
Working Conditions: Routine office environment with frequent interruptions and noise due to visitors, students, faculty, staff, and callers. Some Saturday work required for special events.
Instructions to Applicants
Applicant Documents
Required Documents
Optional Documents
Resume Letter of Application Cover Letter Curriculum Vita Resume OR Curriculum Vita