Fifth Avenue Club Assistant Lead

Job Description:

Saks Fifth Avenue Club Assistant Lead Role

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. 

YOU WILL BE: 

As the Fifth Avenue Club Assistant, you are client focused and take initiative to resolve problems. You seek out responsibilities and follow through on all projects and tasks. You also possess strong organizational skills and demonstrate attention to detail. 

WHAT YOU WILL DO:

• Have the ability to continue client relationships and address all client needs when consultant is not available, acts as a liaison between client and consultant

• Utilize good time management and prioritizes daily tasks

• Be computer literate and systems savvy

• Ad hoc responsibilities as needed 

WHAT YOU WILL BRING:

• Retail Experience Required

• Available to work a flexible schedule that can include nights and weekends

• Always portrays a professional and polished demeanor demonstrating confidence and a positive attitude

• Has the ability to interact professionally and respectfully with people

Administrative Support & Operations Coordination
Workflow Coordination: Act as the operational anchor for the stylist’s business, coordinating tasks, daily priorities, and schedules for the support assistants to ensure seamless client execution.
Calendar & Agenda Management: Manage high-level scheduling, appointment preparation, and follow-ups, ensuring the stylist is fully prepared for all client engagements and VIP events.
Logistics Oversight: Track high-value client shipments, alteration pipelines, and product sourcing requests, troubleshooting administrative issues before they impact the client experience.
Business Performance & Reporting
Performance Tracking: Monitor and analyze weekly selling performance, category mix, and key business drivers within the book to identify trends and highlight opportunities.
Data Reporting: Maintain and utilize daily/weekly reporting tools and dashboards to provide the stylist and store leadership with clear visibility into book productivity.
Clienteling Metrics: Track essential KPIs including client retention, new acquisition, and lapsed client reactivation, organizing the data into actionable outreach lists.
Cross-Functional Liaison & Brand Alignment
Cross-Functional Partner: Serve as the primary point of contact between the stylist's business and store leadership, merchant teams, and corporate functions to secure proactive inventory and client support.
Market Awareness: Stay informed on competitive luxury client trends, current brand assortments, and seasonal shifts to support agile, proactive planning.
Brand Standards: Maintain the absolute highest standards of discretion, professionalism, and alignment with Saks Global’s luxury brand values.
Ad Hoc Administration: Perform additional operational, technical, and administrative responsibilities as needed to ensure the smooth running of the book.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact

candidatesupport@saks.com?subject=Request%20Special%20Assistance%20or%20Accommodation

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.