SURESTAFF is immediately hiring for an experienced Field Technician Support Specialist for a Voice AI hardware company in Addison, TX.
A successful Field Technician Support Specialist will have strong experience supporting electromechanical installations and providing real-time technical assistance in a fast-paced environment. This role requires strong troubleshooting skills, the ability to read wiring diagrams, and hands-on knowledge of hardware systems including audio, telecom, or IoT devices.
SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation starting at $25/hour and up (based on experience), as well as a benefits package including health insurance (medical, dental, and vision). Generous referral bonuses are available upon hire.
Available Shift:
• Monday through Thursday
• 7:00 AM to 4:30 PM
• Overtime may be available based on project needs
Responsibilities of the Field Technician Support Specialist:
• Serve as the primary technical resource for field technicians performing Voice AI hardware installations
• Provide real-time remote support to guide installation, integration, and troubleshooting
• Ensure technicians are fully prepared with proper documentation, tools, and requirements prior to site arrival
• Review installation reports, validation results, and install photos for accuracy and quality
• Act as the escalation point during installations to resolve issues quickly and maintain timelines
• Support continuous improvement efforts by identifying recurring technical issues and solutions
• Maintain clear communication with field teams and internal stakeholders
Required Qualifications:
• 3–5 years of experience in electromechanical installation, hardware operations, or related field
• Experience with audio hardware, telecom CPE, IoT devices, or industrial control panels
• Familiarity with intercom systems or drive-thru hardware (HME, Panasonic, PAR/3M preferred)
• Ability to read and interpret wiring diagrams and assembly drawings
• Strong troubleshooting skills (hardware, networking, cabling, audio devices)
• Hands-on experience with hardware assembly and installation processes
• Strong problem-solving mindset and attention to detail
About SURESTAFF
At SURESTAFF, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we connect top talent with premier employers across the Midwest and Southeast.
We offer:
• Competitive pay
• Medical, dental, vision, and prescription benefits
• Health & Wellness Programs (including EAP)
• Electronic weekly pay
• Employee advocacy & personalized job support
SURESTAFF follows all applicable state and local employment laws and is an equal opportunity employer.
Notice Regarding the Use of Artificial Intelligence in Employment Decisions
In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes.
This may include recruitment, screening, hiring, promotion, or other employment-related evaluations.
AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision-making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.