Field Technician

American Technology Consulting

Little Rock, AR

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JOB DETAILS

SKILLS

Administrative Skills, Android, Anti-Virus Software, Communication Skills, CompTIA A+, CompTIA Network+, Conservation, Customer Relations, Customer Satisfaction, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Sets, Desktop Administration, Desktop PC, Endpoint Security, Government Administrative Support, Government Organizations, Hardware Installation, Help Desk, Identity Data Management, Information/Data Security (InfoSec), Laptop PC, Mac Operating System, Maintain Compliance, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Natural Resources, Network Administration/Management, On Site Support, Operating Systems, Peripheral Hardware, Problem Solving Skills, Reimbursement, Security Monitoring, Security Software, Software Administration, Software Installation, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Lead/Manager, Technical Support, Testing, Willing to Travel, iOS

LOCATION

Little Rock, AR

POSTED

30+ days ago

Position available for extensions. Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources. What You'll Do End-User Support:Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices. System Maintenance:Use a device management system to organize and distribute updates effectively and maintain device compliance. Security Operations:Work with the endpoint security team to monitor user accounts and secure the environment. Secure Data Handling:Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets. Identity Management:Manage user, group, and computer accounts within a centralized directory service. Training & Compliance:Assist with security awareness training and phishing simulations. Ticketing & Documentation:Manage support requests and document system configurations using an online ticketing and documentation portal. Field Assistance:Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues Travel Requirements This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary. Required Qualifications 3+ years of experiencein each of the following: Field technician support Desktop and laptop troubleshooting Mobile device support Network administration and support Software installation and maintenance Peripheral device configuration Help desk/telephone support Exceptional customer service skillswith a commitment to user satisfaction Strong communication abilitiesfor technical and non-technical audiences Preferred Qualifications CompTIA A+, Network+, or similar IT certifications Experience with macOS support Google Workspace administration experience Experience in government or conservation organizations Technical Skills Windows 10/11 operating systems Microsoft 365 and Office Suite Active Directory administration iOS and Android mobile device management Basic networking (TCP/IP, DNS, DHCP) Antivirus and security software Remote support tools What We're Looking For The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

Field Technician

American Technology Consulting

Little Rock, AR

About the Company

American Technology Consulting

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