Field Technician I

TekWissen LLC

Cleveland, OH

JOB DETAILS
SALARY
$13.16–$22.17
SKILLS
Asset Management, Cloud Computing, Coaching, Customer Support/Service, DS0 (Digital Signal 0), Detail Oriented, Diversity, Driver's License, Electrical Engineering, Equipment Maintenance/Repair, Equipment Replacement, Establish Priorities, Ethernet, HVAC, High Voltage (HV), IP (Internet Protocol), Identify Issues, Industry Standards, Inventory Reports, Lift/Move 50 Pounds, Lightwave, Maintenance Services, Materials Tracking, Multiplexing, Network Administration/Management, Network Configuration Management, Network Monitoring, Network Routers, Network Security, Network System Hardware, Network Testing, On Site Support, Optical Transceivers, Organizational Skills, Physical Demands, Power Plant, Preventative Maintenance, Reporting Skills, Request for Information (RFI), SONET, SS7, Shipping/Receiving, Status Reports, Systems Maintenance, T-1 / DS1, T-3 / DS3, TCP/IP (Transmission Control Protocol/Internet Protocol), Telecommunications Industry, Testing, Time Management, Time Tracking, Trouble Tickets, Vehicle Driving, Voice Products, Willing to Travel, Workforce Management
LOCATION
Cleveland, OH
POSTED
5 days ago
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.
Job Title: Field Technician I
Location: Cleveland, OH 44103
Duration: 3 Months
Job Type: Temporary Assignment
Work Type: Onsite
Summary:
  • The candidate must drive own vehicle and possess a basic set of tools.
  • Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials.
  • Maintains tools, test sets, and electronic equipment including, but not limited to:
  • fiber optic transmission equipment
  • Lightwave multiplexing equipment
  • AC and DC power equipment. Assists in installs provisions tests and maintains DS0 thru OC192 services.
  • May install and test transmission/switching equipment.
  • Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair.
  • Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network.
  • Responsible for learning all of the systems and applications required to perform the job function adequately.
  • Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments.
  • Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants
  • Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network.
  • Proactively identify potential problem areas to ensure integrity of the network and company.
  • Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered.
  • May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
  • Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
  • AC Power (on limited basis).
  • DC power installs including tertiary and BDCBB.
  • Responsible for asset management processes and replenishment of on-site/truck materials.
  • Coordinates shipping and receiving of company and customer materials.
  • Maintains tools, testsets, and all network equipment.
  • Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
  • With the aid of training and coaching, responsible for learning Client trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively.
  • Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations.
  • Regularly provides status updates and reports problem situations related to assignments to management.
  • Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives.
  • With support of manager, ability to identify areas of improvement as applicable.
  • Perform other duties assigned by management team.
  • Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

Education Requirements:
  • High School Diploma/GED or 1 year of relevant job experience.
Relevant job experience is described as:
  • Job experience in similar industry.
  • Job experience with similar essential duties.
Physical Requirements:
  • Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.
  • Valid drivers license required; works in all weather conditions.
Preferred Education, Skills and Experience:
  • 2 yrs. - Education Level: High School/GED.
Field Of Study:
  • lectronics or Telecommunications.
A combination of education and experience is acceptable:
  • Yes, Attention to detail with good organizational capabilities.
  • Ability to prioritize with good time management skills.
  • Knowledge, Skills or Abilities 0-2 years network monitoring, installation, or maintenance/repair.
  • Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines.
Those technical disciplines are:
  • Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
  • Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
  • Must maintain site security and cleanliness.
  • Must have PC skills and be well versed in Microsoft Windows and Office applications.
  • Must possess the ability to quickly learn corporate databases.
  • External Disclaimer Work Environment
Government Security Required:
  • No, Ability to travel regionally and/or nationally as required. 1-2 Years of Experience
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/