Automation Systems, Construction, Construction Equipment, Customer Relations, Customer Support/Service, Diesel Engine, Driver's License, Equipment Maintenance/Repair, Fast Food, Heavy Equipment/Vehicles, Heavy Lifting, Identify Issues, Maintenance Services, Mine Safety and Health Administration (MSHA), OSHA, On Site Support, Physical Demands, Pumps, Regulations, Seminars, Team Player, Testing, Time Management, Training Program, Transportation Routing, Willing to Travel
Are you seeking a rewarding career with a respected company? Join Opifex-Synergy Pump division where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.
We provide high-quality, customer-focused de-watering and fluid transfer solutions. With decades of expertise, our pump division delivers comprehensive solutions from design to on-site installation, system monitoring to dismantle and demobilization, and manufactures over 50% of our products in-house.
The Field Technician manages all on-site installation, repair, maintenance, and test tasks. This role diagnoses errors or technical problems, determines proper solutions, and provides service and customer support during field visits and dispatches.
Essential Functions
- Troubleshoot and diagnose all types of equipment to ensure proper working conditions on the job site or in the shop
- Perform routine equipment clean-up, upkeep, safety reviews, and pre-delivery inspections
- Inspect, diagnose, repair, recondition, and adjust heavy equipment as required and complete all associated paperwork
- Participate in all training programs directed by the Service Manager
- Report unsafe or unserviceable tools, equipment, or vehicles to the Service Manager
- Maintain tools in good working order in accordance with MSHA and OSHA regulations
- Complete basic computer tasks including work orders, parts lookup, and email communication
- Communicate with coworkers and customers to ensure high-quality service and exceed customer expectations
- Provide service and customer support during field visits or dispatches
- Coordinate workflow according to assigned schedules
- Manage all on-site installation, repair, maintenance, and testing tasks
- Produce timely and detailed service reports
- Operate vehicles safely and utilize field automation systems
- Follow all company field procedures and protocols
- Collaborate with the technical team and share information across the organization
- Understand customer requirements and make appropriate recommendations or briefings
- Build positive relationships with customers
- Exhibit strong teamwork
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Required Education and Experience
- Extensive knowledge of diesel engines and construction equipment
- Proven field service experience
- Ability to troubleshoot, test, repair, and service technical equipment
- Must have own tools
- Valid driver's license with an acceptable driving record
- Ability to work flexible shifts
Military service will be considered in lieu of education/certification experience as applicable.Supervisory Responsibilities
Work Environment
- Work is primarily conducted in construction sites, equipment yards, and transportation routes
- Regular exposure to heavy machinery and diesel-powered equipment
- Frequent outdoor work in varying weather conditions including heat, cold, rain, and wind
- Physically demanding environment with uneven terrain, dust, mud, and loud noise levels
- Duties may involve both shop-based tasks and fieldwork, including travel to remote job sites
- Strict adherence to safety protocols is required at all times
- PPE such as steel-toe boots, safety glasses, gloves, and hearing protection must be worn as required
- Must be comfortable operating around large equipment, confined spaces, or elevated positions
- Lifting heavy components and materials is often required
- Flexibility and adaptability are essential as job site conditions and priorities change rapidly
Travel Required
- Travel to various locations for training classes or seminars
- Driving to vendors to acquire parts for assigned repairs
- Several hours of driving daily to job sites may be required
Physical Demands
- High level of physical stamina and mobility required
- Frequent lifting, carrying, and maneuvering of equipment up to 50 pounds or more
- Regular bending, squatting, kneeling, crouching, and reaching
- Prolonged standing, walking, and working on uneven terrain
- Climbing in and out of trucks, trailers, and equipment
- Ability to work from heights and maintain balance on ladders or platforms
- Fine motor skills and manual dexterity required for controls and documentation
- Must safely operate vehi