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Field Technician

Courser

Sheboyan Falls, WI

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Cisco Network Systems, Customer Experience, Customer Support/Service, DNS (Domain Name System), Data Recovery, Equipment Maintenance/Repair, Firewalls, Identify Issues, Information Technology & Information Systems, Insurance, Microsoft Office, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows Desktop, Microsoft Windows Operating System, Network Routers, On Site Support, Problem Solving Skills, Reimbursement, Remote Access, Software Patches, SonicWALL, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Testing, Wireless Communications
LOCATION
Sheboyan Falls, WI
POSTED
30+ days ago
Who We Are  
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. 
 
Field Technician

The Field Technician is responsible for installing, troubleshooting, and repairing equipment or systems at customer locations. This role involves on-site visits to perform diagnostics, maintenance, and upgrades, often requiring technical knowledge and hands-on skills. The ideal candidate will have excellent problem-solving abilities, strong customer service skills, and a solid understanding of the equipment or systems they work with
Key Responsibilities:
  • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences  
  • Configure file, print, and remote access services  
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup 
  • Backup Maintenance  
  • Ability to provide accurate time estimates for how long a task will take  
  • Ability to quickly learn new technologies using self-study materials and intuition  

Key Qualifications:
 
  • Experience required with Windows desktop operating systems 
  • Understanding of TCP/IP and troubleshooting Internet connectivity  
  • Experience with routers and firewalls  
  • Experience with Terminal Services 
  • Understanding of relationship between switches, patch panels and connecting nodes to a network  
  • Understanding of DNS services  
  • Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, Linksys, NetGear  
  • Working Knowledge of Wireless Technologies  
  • Education in Networking is great, but experience, passion and culture will win the day
  • Net+ and Sec+ are required within the first 180 days of hire
  • The pay range is $20-25/hr.


What we do for you 
At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.  
 
Benefit Highlights 
  • Competitive benefits package, including medical, dental, vision, and life insurance 
  • 401k match  
  • Unlimited Approved PTO after one year (2 weeks your first year) 
  • 10 Holidays including your Birthday and a Floating Holiday!  
  • Gym reimbursement  
  • Amazon Prime reimbursement 
  • 40 Hours for Volunteer Time  
  • Paid Maternity and Paternity leave  
  • Paid certifications 
  • Learning and development programs  
 
Courser is an equal opportunity employer.  Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.   
Who We Are  
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. 
 
Field Technician

The Field Technician is responsible for installing, troubleshooting, and repairing equipment or systems at customer locations. This role involves on-site visits to perform diagnostics, maintenance, and upgrades, often requiring technical knowledge and hands-on skills. The ideal candidate will have excellent problem-solving abilities, strong customer service skills, and a solid understanding of the equipment or systems they work with
Key Responsibilities:
  • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences  
  • Configure file, print, and remote access services  
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup 
  • Backup Maintenance  
  • Ability to provide accurate time estimates for how long a task will take  
  • Ability to quickly learn new technologies using self-study materials and intuition  

Key Qualifications:
 
  • Experience required with Windows desktop operating systems 
  • Understanding of TCP/IP and troubleshooting Internet connectivity  
  • Experience with routers and firewalls  
  • Experience with Terminal Services 
  • Understanding of relationship between switches, patch panels and connecting nodes to a network  
  • Understanding of DNS services  
  • Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, Linksys, NetGear  
  • Working Knowledge of Wireless Technologies  
  • Education in Networking is great, but experience, passion and culture will win the day
  • Net+ and Sec+ are required within the first 180 days of hire
  • The pay range is $20-25/hr.


What we do for you 
At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.  
 
Benefit Highlights 
  • Competitive benefits package, including medical, dental, vision, and life insurance 
  • 401k match  
  • Unlimited Approved PTO after one year (2 weeks your first year) 
  • 10 Holidays including your Birthday and a Floating Holiday!  
  • Gym reimbursement  
  • Amazon Prime reimbursement 
  • 40 Hours for Volunteer Time  
  • Paid Maternity and Paternity leave  
  • Paid certifications 
  • Learning and development programs  
 
Courser is an equal opportunity employer.  Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.   
 

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Courser