Automation Systems, Business Model, Cocoa Programming Language, Commercial Construction, Customer Relations, Customer Satisfaction, Customer Support/Service, Heavy Equipment/Vehicles, Identify Issues, Maintenance Services, Mine Safety and Health Administration (MSHA), OSHA, On Site Support, Regulations, Retail Management, Team Player, Testing, Time Management, Training Program, Training/Teaching
Are you seeking a rewarding role with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.
Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.
Field Technician manages all on-site installation, repair, maintenance, and test tasks. They diagnose errors or technical problems and determine proper solutions. They are responsible for the service and customer support during field visits and dispatches.
Essential Functions
- Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop
- Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections
- Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all related paperwork
- Participate in all training programs directed by Manager
- Bring to the attention of the Service Manager any shop tools, equipment, or vehicles that are not in serviceable condition or unsafe to use
- Maintains tools in good working order per MSHA and OSHA regulations
- Completes basic computer tasks including work orders, parts lookup, and email communication
- Communicates with coworkers and customers to ensure top-quality equipment and customer satisfaction
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Operate vehicle safely and use field automation systems
- Follow all company field procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations or briefings
- Build positive customer relationships
- Exhibit strong teamwork
- Willing to train and assist other team members with difficult or extended repairs
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential