Field System Engineer - Ft. Lauderdale FL in Field United States
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Field System Engineer - Ft. Lauderdale FL Location: Field United States Position Type: Unfixed Term Job Function: Customer Service
bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety. In North America, we have more than 6200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.
Come and join a family-owned global company with a long-term vision and a human-centered culture.
Position Summary
The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMérieux customers within their assigned geographic territory as well as nationally on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter with the ability to deliver a best-in-class customer experience while working remotely without direct supervision and able to conduct overnight travel on short-notice.
Typical weekday travel is defined as daily customer visits not requiring overnight travel, but expect daily driving of 50 or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region.
Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMérieuxs diverse product portfolio.
Primary Duties
• Territory Management • 60% of customer service and technical execution • Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. • Relationship Building & Sales Support • Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. • Collaboration & Revenue Generation • Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. • Travel & On-Call • Attend 6-9 weeks of product training at Durham, NC, or St. Louis, MO offices within the first year, future trainings occur as needed. • Customer visit travel includes both scheduled and unscheduled visits with increased overnight stays for wide territories and occasional national travel. • On-Call Support Participate in weekend/holiday on-call rotation ~every 5 weeks requiring local phone availability and potential national travel for instrument support. • Administrative Responsibilities • Timely and accurate completion of service work orders, QA checklists, and internal training requirements. • Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. • Follow all company policies related to the use and upkeep of the assigned fleet vehicle.
Other Related Duties
• Asset & Inventory Management • Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. • Professional Development & Collaboration • Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. • Strategic & Promotional Support • Represent bioMérieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities. • Perform all work in compliance with company quality procedures and standards. • Performs other duties as assigned.
Qualifications
Education and Training:
Experience:
Knowledge, Skills, and Abilities:
Functional skills including critical thinking, adaptability, time management, communication, problem-solving, and digital literacy. Technical skills with mastery level commensurate to the job level marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations.
Estimated Wage Range: The estimated wage range for this role in Florida is between $33.90 and $46.40 per hour.
Total Rewards Package: bioMérieux offers a competitive Total Rewards package that may include:
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BioMérieux Inc. and its affiliates are Equal Opportunity Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicants identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal.
If you are a qualified individual with a disability, you may request a reasonable accommodation in bioMérieuxs or its affiliates application process by contacting us via telephone at 385-770-1132, by email at emailprotected, or by dialing 711 for access to Telecommunications Relay Services (TRS).